Mar 14 2022 01:22 AM
Hi everyone,
i seem not to find the right search terms for that. As i think it must be a problem that more companies have.
We have an open federation - so calling from Work to Work works without any problems.
Now one of our colleagues said that there is no real difference to see if the call is from the company or external.
I checked it with my test worker account in another tenant - and there is really no tag "External" like when a guest calls.
1. Makes it easy to have a Vishing call
2. Our company policy is that we talk to everyone with their "firstname". So if you are answering the phone and say the customers first name they might not be amused.
Is there any setting i am missing? Or how to you cope with this?
Best regards
Stephan
Mar 15 2022 05:27 AM
@StephanGee Would the risk of Vishing be any greater than receiving regular phone calls ? Companies with this concern would typically whitelist trusted domains so they have some surety of the source, although I would say that it's very uncommon for anyone to really make a call between businesses without a chat before, that would add confidence that you are talking to the person you intended.
Mar 15 2022 09:33 AM
Jul 27 2022 01:38 AM
@Pernille-Eskebo all off my clients want to define internal and external calls in Call answering rules. would be a great add if possible. also with delegate option the wish is to manage internal and external calls.