Dialer for MS Teams

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Occasional Contributor

Is anyone aware of a 3rd-party tool for auto dialing from Microsoft Teams? We currently use a tool from Estos with SfB which works great. I reached out to Estos and they are not planning on making one for Teams so we're looking for an alternative.

 

Any guidance would be appreciated.

7 Replies
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Hi,

I don't think there is anything Teams native yet since third-party products are waiting for APIs for Teams. I know that the biggest contact center products for Teams are working with Microsoft in their TAP program to get this to work the same way as it do with SfB, but I guess we won't see anything this year.

 

You probably could use some third-party that will use SfB to do all the calling but the agent will get the call in their Teams client, so you could move users to Teams but you still have to keep your Skype servers. An example is Anywhere365 that can do that.

 

/Linus Cansby

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Thanks for the reply. We use SfB and Teams through Office 365 so we don't have the option of keeping Skype servers running. Interesting thought though!

Hi,

 

we have developed a small Dialer App to dial from any application you can mark the phonnumber. If you interested just write :)

@Adrian VanderLaan 

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Can you please teel me the name of your product and where to find and buy it?
We are desparately seeking a replacement for the CETIS Dialer app
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@Adrian VanderLaan 

 

Just saw this thread, BluIP has an integrated dialer just for Teams.

 

https://www.bluip.com/solutions/cloud-calling-for-teams 

 

Enhanced Teams Calling

The first to offer true enterprise calling for Microsoft Teams.

 

Microsoft Teams, powered by our core calling technologies, allows your team to call extensions and external phone numbers all from within the app. This powerful duo equips Microsoft Teams with the full feature set of a complete PBX phone system.

 

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@Adrian VanderLaan  The Anywhere365 platform for Teams has an outbound dialer native for Teams. have a look on the website: www.anywhere365.io

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@Adrian VanderLaan have you found an auto dialer yet that works with Teams Calling?