Apr 19 2021 02:21 AM
Hello,
I'm on a phone migration for Teams, and have a hard time finding a solution to an important need.
There's 99 phone number that are configured to have an extension from 0001 to 0099, those phone number does not end with the same digits as the extension, those extensions are a specific need.
Problem is that we want the external caller to avoid typing the first 00 when on the auto-attendant and straight type 01 or 22 or 84 etc... and be directed to the phone number needed.
I've been told it is possible to use dial plan to set-up this specific need, but so far, what i'm finding are configuration for extension matching the end of the phone number only.
Could you please enlighten me on how I should proceed here please?
Thank you
Nad
Apr 19 2021 01:26 PM
Apr 20 2021 02:24 AM
Apr 20 2021 12:38 PM
Apr 21 2021 01:50 AM