Dial Pad, typing a name is not resolving

[justanotherday]

Hi everyone, hope all is well.

We have been deploying Teams telephony across our estate, encountered a few challenges. However one issue which is something we can't resolve is the automatic resolution of names when typed directly into the dial pad. For some it works for some and others it don't. Very odd, can anyone advise, please?

Many thanks

[#2]

@justanotherday  

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

• Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at support.microsoft.com or Answers.microsoft.com.