Dial Call queue by extension (Cloud PBX)

[Shanuj Patel]

Hello there,

We are looking to migrate to Cloud PBX and we have some internal call queues for the internal helpdesk or Accounting department, etc.

Users currently just dial an extension number, and it will call the relevant queue. However, I cannot see how you would set this up in the Teams admin centre.

Would I need to assign a Phone system Virtual user license and a phone number to each resource account connected to a call queue, then update the resource account in azure ad telephone attribute? 

Can anybody advise?

Thanks,

[#2 · Accepted solution]

Hi @Shanuj Patel 

Each of the resource user account needs to have the Teams Phone System Virtaul License and then you need to configure the Line URI for that Resource Account and then add the users who will be a part of the Call Queue. 

Post that all the Internal Users will dial the Internal Extension Number and the calls will ring the Internal Call Queue Number and then respective agent.

With Regards,

Satish U