Desktop Sharing - Request Control

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New Contributor

Hi, when sharing in a meeting, I can't find the request control button, or the share control button. 

 

I can share a document or the screen and that works fine, but there is no apparent UI to change the control.

 

This is on Windows 10, with the app version 1.1.00.24759 (64 bits)

 

Is this not working, or am I missing a configuration option?

 

Regards, Pieter

14 Replies
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Try hoover over the top center of the screen!

I don't think you can give control to guests though

The request control is down to the left next to the call panel

 

/ Adam

 

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Yes, that is what I read, but nothing happens there.

It does not work for internal meetings.

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I would suggest creating a ticket with Microsoft

/Adam
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There is a setting in the new teams admin to control the request control in the meeting policies. It’s a drop down that has 3 options. Check that.

Also make 100% sure you are using the screen share on the far left when sharing that is the only option that will allow screen sharing.
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Thanks, the options are set in a new policy, only I can't see where to assign that policy. The default policy does not allow passing control to guests.

But I found now that if I share the screen, you can pass the control to someone in my organization. I was trying to pass control to a shared Word document. Is that not possible?

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Nope. Only when sharing screen.
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@DeletedDo you know if there are limitations on desktop/screens sharing for the different licenses (E3, F1)?

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The option to give control seems to flaky (i'm just taking internal users at this point).  Sometimes its there and sometimes it is not.  Also the request control option by the participant is almost never shown.  The option in the policies are set so why is this happening?  Anyone else having this issue?  Tx. 

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I had the same issue when trying to get control from a Teams-Trial user. Anyone knows about limitation of Microsoft Teams Trial Version?

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The Request control requires individuals to share their full screen, if they are sharing just the app etc. Then it won't show up, so make sure that isn't the case.

As for Trial user there shouldn't be any limitations as long as the users sharing the content are home to the tenant. Trial version is full Teams version.

As for License difference, I guess I missed this e-mail because it went to my old account I don't have access too, sorry about that Johan, sure you probably figured out what you needed by now, but there is no difference between the 2 licenses in terms of Teams from a user perspective.
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@Chris Webb 

Thank you for the tip of having to share the full screen. That works!

We must also add that the guest will need to install the Teams app. At the moment, requesting control is not available when the guest uses the online app.

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@Pieter van Kampen ;I experienced the same scenario couple of weeks back and the reason was remote session laptop was locked by entering windows+L .After unlock the laptop it worked.

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@Nalakanayana Not affected. all pc is login from main screen.

 

@Johan Pauly  March 2020, a free 6-month Office 365 E1 Trial, including Microsoft Teams

I have difficulties to find any info about licensing limitations for Teams.

 

In web or desktop app i don't have option - to give or request control. like not dimmed just no option at all

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@Pieter van Kampen 

 

Check if your system supports hardware acceleration, as per this Microsoft article

 

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/give-control-doesn%E...