Desktop app option is missing

Copper Contributor

Users wants to open documents form the New Teams desktop app with the desktop app (Word, Excel, Powerpoint) by default, but the option is missing. Because of certain requirements we have installed Office 2021 and not Office 365. 

 

If I check the Requirements Office 2021 is supported, but we are a educational institution so we don't have an E3 or E5 license. All users have an A3 license assigned.

I have executed the powershell script to check for the required license. The output I get is ProPlus2021Volume, so it doesn't match O365ProPlusRetail. That's make me wonder if Office 2021 is even supported for this feature.

 

 

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