Deleting a voicemail from a Voice-enabled channel

Senior Member

We are exploring the functionality of voice-enabled channels with a view to replacing our call queue groups with teams channels. One question that I haven't been able to find a solution for is deleting voicemails to a voice-enabled channel, from Teams. I know we can sign into the shared mailbox and delete it but it would be great if we could do this from Teams, in the same way we can for personal voicemails.

2 Replies

@chris dunn 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

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https://support.serviceshub.microsoft.com/supportforbusiness/create

@chris dunn we are seeing the same issue.

We connected the callqueues to a Teams channel and the voicemail shows up there for the team.

It is unread at first but the team will not know if someone already called back or started an action.

Being able to delete the voicemail is one thing but marking it as a user like working on it or Finished would be best.

 

Did you get on with this?