Deleted users still showing in Teams client address cache?

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Occasional Contributor

We have several users we have deleted, but that are still showing when doing address autocomplete on the desktop clients. I opened a ticket in o365, which ended up being a waste of time: they said the reason was because the users were still in o365's deleted user area. (As if that would be intended behavior.) Regardless, I don't actually think that's the issue, since a Teams web client in an incognito window returns addresses in the expected manner.

 

On our Mac systems logging in/out of Teams seems to reset the local address cache, but it doesn't seem to work on our Windows systems. I found some documentation on where the Teams cache files live, and we're going to see if manually deleting them helps, but obviously that's not much of a workaround if we need to do it on all of our machines everytime we remove a user in the entire organization.

 

Has anyone else encountered this? Do you have any better workarounds you could suggest? 

 

 

22 Replies

I have deleted users over a month ago and they are still showing up as participants in Teams meetings. Their AD accounts are gone and they show as deleted users in Office 365 admin. How can we remove them without having to deleteting and recreating meeting invites every time someone leaves the organization? @Charlie Nixon 

@rkramer485 Have you tried deleting the users from "Deleted Users" in Azure AD? I just did that with a guest user this morning. From my Teams app, the guest user continued to show up in the people picker when I tried to add them as a member to a team... until I logged out AND completely exited the application, then restarted and logged back in. But they definitely needed to first be fully deleted from Azure AD by deleting them from the Deleted Users section.

I was having an issue with a guest user joining a team. I decided to remove the guest user from Azure AD and invite them to the same team again.  Removing the user from Azure AD and permanently removing from deleted users will not display this user if I try to add him to a team he was not a member of. However, he continues to show up when I try to add him to the team he was a member of.