Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Definition of Call Queue and AA Errors Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-2305428%22%20slang%3D%22en-US%22%3EDefinition%20of%20Call%20Queue%20and%20AA%20Errors%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2305428%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewe%20are%20currently%20analysing%20CQ%20and%20AA%20erros%20from%20Teams.%20And%20we%20dont%20exactly%20know%20what%20the%20CQ%20and%20AA%20Results%20actually%20mean.%20I%20cant%20find%20anything%20online.%20Does%20anyone%20have%20a%20explenation%20for%20the%20call%20results%3F%20I%20know%20how%20to%20interpret%20timeout%20and%20agents%20joining.%20But%20what%20for%20example%20could%20be%20a%20reason%20for%20service%20terminated%20or%20no%20operator%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAA%3A%20service_terminated%2C%20terminated%20no%20operator%2C%20transferred%20to%20user%3C%2FP%3E%3CP%3E%3CBR%20%2F%3ECQ%3A%20agent_joined_conference%2C%20disconnected%2C%20failed%2C%20invalid%2C%20timed_out%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2305428%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAnalytics%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hi,

 

we are currently analysing CQ and AA erros from Teams. And we dont exactly know what the CQ and AA Results actually mean. I cant find anything online. Does anyone have a explenation for the call results? I know how to interpret timeout and agents joining. But what for example could be a reason for service terminated or no operator?

 

AA: service_terminated, terminated no operator, transferred to user


CQ: agent_joined_conference, disconnected, failed, invalid, timed_out

 

Regards

 

0 Replies