Customer service chat with Teams

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Frequent Contributor

There are third-party vendors that will plug in to Skype for Business to allow you to enable a chat conversation with a customer service representative and a potential customer. For example, on our company home page we would like to use our O365 accounts internally and communicate with potential or existing customers that do not have O365 accounts in our tenant. With Skype eventually being replaced by Teams is there anyone that will do that with Teams?

14 Replies
We are working on requirement similar to this, please refer the below URL.
http://www.jijitechnologies.com/blogs/microsoft-teams-as-website-live-chat-using-apps4pro
IMHO the answer is yes and the idea here would be to take advantage of the extensibility options you have in Teams and in particular Bots

Agree, but we don't want to develop it. We want to buy it off the shelf from someone else. This type of development is not what we do and we have no interest in doing it. So I'm hoping for third-party solutions.

Thanks, looks interesting.

It's coming @Kevin Hoyt, the API required to allow this isn't available just yet, but I think I heard it's starting to enter TAP/Beta soon. You can expect all of the vendors which offer this type of solution into Skype to do the same with Teams, I would guess by the middle of the year.

 

We use Anywhere365 for voice and chat helpdesks alongside Skype, and expect them to release Teams integrated solutions later this year.

Thanks!
"So I'm hoping for third-party solutions." -> Kevin, if you still need a product / third party solution which enables you to do customer chat / livechat within Microsoft teams please send me a PM, I have some good news for you !
Dear Steven,

Do you know if the API is out?

@Kevin Hoyt  We just saw your message. We've been in the scene for a long time and have a solution called Enabling webchat that ties in with Skype for Business. 

In conjunction with the release of Microsoft Teams over a couple of years ago, we embarked on a futurist journey for our next generation web chat application (Enabling Studio for Teams) that will no longer be burdened with software functionality boundaries.  Enabling Studio is intended to eventually replace Web Chat for Skype as clients make the transition to using Teams.  This real-time messaging application will run inside Teams or completely standalone to handle customer inquiries and end-user service requests.  We envision Enabling Studio to integrate with business processes and applications to enable organizations to provide a more robust customer service experience. You can do a search in the Microsoft Teams app store for Enabling Studio.  Enabling Studio

 

@WunderChat please will you send me an email and make contact with me? I am interested in your Wunderchat product.

 

Thank you!

@jwalker1985Thank you, to clarify, this would allow our customers that do not have Teams to have conversations with our customer service claims reps that do have Teams through Office 365 through our public website?

@Kevin Hoyt 

 

Hello Kevin,

Thanks for contacting me. That is correct. We offer a free 60-day (no CC required) trial. Here is the link to our website: https://enablingstudio.com. In addition, here is the link to the app in the Teams app source: 

 
Please feel free to reach out to me directly with any further questions: jwalker@enablingtechcorp.com I'm happy to assist. 
Is this app still available?

@Jen Marshall looks like not- but I am looking for similar!  will post if I find anything that permits non-teams customers to chat with a teams user for support purposes!