Jan 12 2022 01:37 AM
Hi,
yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still call out by using it but nobody here delete the resource account and the account is still shown under Resource Accounts in the MS Teams Admin Center.Did somebody else have the same behavior or know something about it ?
Jan 12 2022 02:34 AM
@SuHu Yes - same issue
To be honest - it's not something I've used before so was looking to set it up from new. Whatever resource account is added to the caller ID, once saved and you go back in. It says Resource Account has been deleted. Although it hasn't....
Agents don't get the option to call out from the resource account I did put in unlike your scenario though. MS bug I suspect.
Jan 12 2022 05:54 AM
Jan 12 2022 06:56 AM
Jan 12 2022 10:10 AM
Facing the same issue, Noticed Yday. Thought it could be a bug which gets fixed automatically, but still the issue exists
Jan 12 2022 10:26 AM
Jan 13 2022 01:46 AM
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Jan 17 2022 06:49 AM
SolutionJan 17 2022 06:55 AM
I spent an hour on the phone with them as they stepped through everything again and again and recorded everything. My issue was corrected, (outbound phone number was displaying the wrong number) but this one was not. Since the functionality of the system is unaffected by this resource deleted issue, they were going to monitor and follow up today before closing the ticket.
So, same response you got.
Jan 18 2022 06:43 AM
Jan 18 2022 07:10 AM - edited Jan 18 2022 07:11 AM
I've been having the same issues for several weeks. I've rebuilt our system including all resource accounts, call queues, and auto-attendants from scratch and I still show that the assigned resource account I apply to the calling ID in the call queue is displaying "resource account deleted". When trying to call from the number, our team phone forwards the call and plays a message to the user that they are not setup for this feature.
Jan 19 2022 06:16 AM
Jan 19 2022 08:08 AM
Jan 19 2022 10:47 AM
Jan 17 2022 06:49 AM
Solution