Dec 13 2021 03:58 AM
Dec 13 2021 03:58 AM
Hey everyone ! Although I have installed / updated the teams rooms app to the latest version and the calender is syncing correctly which means I am able to see the booking but still the device (Microsoft Surface) which has teams installed on it is not being signed in to teams and says Couldn't sign in to Microsoft teams. The other thing is that the "Join" button is disabled whenever I try to join the device into the meating.
Here comes some pictures for more info
I would really appreciate any help.
Thanks best regards
Dec 21 2021 03:50 AM
Dec 21 2021 05:23 AM
Jan 20 2022 12:44 PM - edited Jan 20 2022 12:54 PM
@Graham Walsh I have the same issue here on a new system. Four others work without issue and the account can sign in to the Teams online system or go to other systems without issue. But no account can get past the Teams login on this one HP system. I did some light reading through the Teams admin logs from the device and found only one error, repeatedly. "- info -- Failed to getHomeUserUpn value with error: Message: Unable to open RegKey: 0x2" It is running Windows 10 20h2 and the 18.104.22.168 release. Looking through Azure, it is able to authenticate with Skype and Exchange but just can't get past the Teams part, which is very frustrating. I have a ticket in with Microsoft as well, but I don't expect a fast response. This system is new, and no accounts have been able to fully get through. All licensing matches the working systems. I even got HP to send a recovery drive and reimaged the system, but it installed Windows 1803, so after confirming 20h2 is supported with 22.214.171.124 I manually updated it. Windows first then using the PS1 from Microsoft to run the app update.
Jan 22 2022 02:50 PM
@kconway Funny enough I had seen the exact same thing on a system. It was working fine but decided to re-image the device. It went back to 1803, it wouldn't sign in as it was 126.96.36.199 which I knew, as anything 4.8 or lower won't work. Updated to 4.6.x, installed 1903, then 188.8.131.52 and 1909. It just wouldn't sign in, quick look at the event logs didn't show anything. Changed tenants and accounts, no difference. I then started to leave it and let the nightly updates run, and suddenly it has signed in. I do not know what update was applied or what, but it's working now.
Jan 25 2022 10:50 AM
@Graham Walsh I wish I was having the same luck. Working with Microsoft support now, we've done remote sessions and I have sent them a ton of screenshots and log files. Changed settings, modes, accounts, and still spinning my wheels. I feel like this should be something simple, but they're scratching their heads too, so we'll see.
Jan 28 2022 10:18 AM
Jan 30 2022 12:27 PM
Jan 30 2022 12:52 PM
Jan 30 2022 01:45 PM
Feb 03 2022 12:54 PM - edited Feb 03 2022 12:55 PM
@Graham Walsh I have the same issue however I have a little twist with mine. I have spent hours with Microsoft support and send all kinds of logs, they checked all the settings and to no avail. Here is what is happening for me. I have a new system that cant sign into Microsoft Teams the app is running 4.10.10. This unit is from Crestron so it part of their Flex series. I opened a ticket with them and some time I reimaged the ASUS computer and at that point the app version was 4.7.x and it worked. Signed into Microsoft Teams, we made a bunch of test calls, scheduled the room through outlook and everything was great. However, at 2am it went and updated itself to 4.10.10 and it hasn't worked since.
Again, I have hours of troubleshooting with Microsoft and Crestron so I am open to anything here.
Feb 04 2022 01:10 AM
Feb 04 2022 07:39 AM
@Graham Walsh I've tried in using my account and it still didn't work. All accounts I've tried have worked with the web version.