Convert regular phone number to a service number in team.

[peterhkim]

Hi,

We recently deployed team PSTN calling feature for users in one of our new remote office.  I was able to port all of their old numbers to team.  However, I'm not able to setup AA because their existing main number is a user number not a service number.  Is there anyway I can convert that so that I can setup a AA?

[#2 · Accepted solution]

Hi @peterhkim,

There is a uservoice to have this service native in the Teams Admin Centre here

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/42181024-admin-be-able-to-chan...

In the meantime, you can raise a ticket via the PSTN Service Desk. The process has recently changed for this but here is a blog which covers how to raise a ticket

https://microsoft365pro.co.uk/2021/07/24/teams-real-simple-with-pictures-tac-adds-pstn-service-desk-...

Hope that answers your question

Best, Chris