Jan 25 2022 05:28 AM
Our Client has been using PolyX50's on Microsoft Teams successfully for the last year. Since updating to Poly 3.9 they are experiencing problems. If the system is logged into a Teams Room, the equipment works fine but once logged out they are unable to log-In again.
The system looks to be signing in OK - The Company Portal in the Top Left changes to the Clients Name & it goes through to Adding Your Device to the Company Portal then it goes back to the Log-In Screen.
IT have checked The New Microsoft Firewall Rules & they appear to be fine.
We initially contacted Poly but they say they haven't come across the issue & to check with Microsoft.
Jan 26 2022 01:47 AM
@carolcallsmsuk - Did you resolve this issue? I am experiencing exactly the same. A client has an X30 and X50 . Both have worked previously. Both displaying the same symptoms. It is clearly registering with the portal as the company name is correct. I have downgraded the firmware to 3.8 to ensure it is not 3.9 related result is no different.
Thanks
PM
Jan 26 2022 01:54 AM
Sorry, we haven't I.T. are going in tomorrow. Just out of interest is it a Corporate Client or a Government type organisation.
Jan 26 2022 02:04 AM
Jan 26 2022 02:43 AM
Jan 30 2022 09:51 AM