01-12-2018 07:07 AM - edited 01-12-2018 07:08 AM
In MS Teams, how do I communicate with a Skype for Business user not in my directory? Someone in another company? In Skype for Business, we just input their email address. Doing that in Teams under people, doesn't seem to ever result in anyone. I've already turned on globally the guest access feature of Teams.
11-01-2018 05:43 AM - edited 11-01-2018 05:44 AM
This is how it works for me:
Click the ‘New chat’ icon.
Type in the SIP address of the person to contact
Click ‘Search sip@address.com externally’.
Type your message and send.
To contact the person faster in the future, go to Chat > Recent, right click the person and ‘Add to favorite contacts’.
11-01-2018 06:23 AM
Thats the only option I see.. Do I need to do something special ?
11-02-2018 01:55 AM
Make sure your tenancy has external contact search turned on. It can be found in the Skype & Teams Admin centre. It can take a couple of days for the function to become after activating.
I've just tested using Daniel's description and I can see external users. Still need to fully test the functionality that I can perform with them so the jury is still out.
11-02-2018 07:39 AM - edited 11-05-2018 12:32 AM
Not sure if this helps here, but I attended a session at Ignite that outlined the current status of Teams and Skype federation:
Seems to indicate that your geo will dictate the availability/current status of federation.
https://myignite.techcommunity.microsoft.com/sessions/65503
11-09-2018 12:40 AM
Hi Keith,
It works in my private Office 365 tenant, now we want to enable this in our corporate tenant, but we can't find the option in both tenants.
Could you maybe make a screenshot of the location of the setting within the Skype and Teams Admin Center.
Cheers,
Daniel
11-09-2018 12:52 AM
Here is a screen-shot of the setting in the Teams/Skype admin centre
11-09-2018 01:04 AM
Aaah Cheers James, we were lookup for a setting called "external contact search" ;)
11-20-2018 09:04 PM
Thanks for the great tips guys.
I keep getting this message when I try to connect to an external SFB SIP account. We have confirmed that the external organization has enabled the "external" connection access on their side as well.
Am I missing something?
Cheers,
12-08-2018 04:52 AM
I have the exact same situation. So, I opened a support incident at O365. But after 2 hours checking my config and the config of the other Tenant - it seems they have no Idea why. We figured out that one single contact from the other Tenant we are able to chat, see his presence, do phonecalls over federated sip. Strange Thing: That user has the same config as other users from the same tenant, where we cannot communicate with.
12-08-2018 09:36 PM
Just as an update - The other organization was (and still is) on SFB and haven't yet moved to MST. Guess SFB-MST don't like to talk to each other?
In any case, I've ended up having to create an Inter-corporate group/channel and push all external users as guests. Not ideal by any count; but it gets the job done. For now.
Cheers,
12-11-2018 06:00 AM
I'm having the same issue here. I created a new O365 tenant last week. Everything works great with IM to external users in S4B, but not in teams. In teams I search for people and some days I get the message about our orgs not being connected, and some days it just says no results. I opened a support ticket with O365 support and they said the other domain has to whitelist my domain, which seems incorrect according to the documentation. As long as I have external access enabled in the teams admin center, and no domains listed, all domains should work. I'm trying to IM @microsoft.com users. I'm a former employee and want o chat with my former colleagues through teams :)
12-17-2018 10:17 PM
Hi Oleg,
I am trying to enable the option for our organization but unable to do so.
I was trying to enable it via Services & add-ins > Microsoft Teams: Settings by user/license type - change to Guest and change it to On. But the Option ON is grayed out.
Any idea what might be the issue?
12-17-2018 10:31 PM
12-17-2018 10:41 PM
Kaushalya, you are referring to an old setting which was to enable guest access to Teams itself. But this topic is about communicating with external Skype for Business users via Teams. So i'm not sure what you want to achieve. As Adam mentioned the setting you refer to has been moved to Teams & Skype admin center. One can also enable communication with external Skype users in the same admin center. Read through the topic and check the screenshots.
12-17-2018 10:45 PM
12-17-2018 10:45 PM
Hi Adam,
Thanks for the reply. In that case, the page shows can't upload any data. Any advise?
12-17-2018 10:49 PM
12-18-2018 12:59 AM
Hi Adam,
Same issue in all browsers and a blank page opens while trying to open GUESS ACCESS option. Let me again go through it all again and check what am I doing wrong and let you guys know!
12-18-2018 01:07 AM
01-07-2019 06:24 AM