Common area Phones are showing under User Phones in Teams Devices->Phones

Copper Contributor

In Teams admin Center,


Under Teams Devices -> Phones, The Common area phones are listed under User Phones. Need to know how these are categorized.






6 Replies

There is a TeamsIPPhonePolicy currently in place called “CAP”. The SignInMode is set to Common Area Phone. Is this policy assigned to any of the CAP accounts?

Assign the policy and this should fix the issue.

With Regards
Satish U
Could you please share the command for setting the CSTeamsipphonepolicy?

Here is the command for your reference
Set-CsTeamsIPPhonePolicy -SignInMode CommonAreaPhoneSignIn

With Regards,
Satish U




I used this command and all of my phones ended up in the common area phones tab, is there anyway to reverse this or only have one phone under common area phones?


Any help is appreciated. 


Kindly use the below command for the same

Set-CsTeamsIPPhonePolicy -SignInMode UserSignIn

With Regards,

@RealTime_M365 unable to use speed dials with this sign in mode for users. can you suggest something .users can assign speed dial using teams client, contact shows up as well on speed dial on the desk phone(poly ccx400) but while trying to use it won't make a call. otherwise calls are working fine.