Common Area Phone in Teams Call Queue

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Occasional Contributor

I have a question. Can we add Common Area Phone in Teams Call Queue as an agent.

Thanks

1 Reply

Hi @Syed Azhar 

 

Yes you can add Common Area Phone in Teams Call Queue but be aware there are lot of limitation on the common area phone licenses. Ex. Voicemail Feature is not available in the common area phone services.

 

Common Area Phones Licenses

http://blog.schertz.name/2020/04/common-area-phones-in-microsoft-teams

 

Please read this article before assigning the common area phone to the call queues 

 

With Regards

Satish U