Cloud Auto Attendant - Hybrid Resource Accounts

[FelixF]

Hi,

We wanted to create a Resource Account (RA) in our Skype for Business 2019 environment to use it with Cloud Auto Attendant. We've tried it following the instruction on https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/configure-onprem-ra but failed because required information is missing.

We tried to run the command mention in step 3 (of course with correct names in)

New-CsHybridApplicationEndpoint -DisplayName appinstance01 -SipAddress sip:appinstance01@contoso.com -OU "ou=Redmond,dc=litwareinc,dc=com"

The command failed because we couldn't provide the required Application-ID. The command reference states it's a mandatory parameter.

Running Get-CsOnlineApplicationInstance provided no result since no auto attendant was configured yet and I can't configure one without creating a resource account. Looks like a chicken egg problem to me.

Any idea what I'm missing or where I'm supposed to get the required application ID?

[#2 · Accepted solution]

Hi @FelixF,

as you noticed there is an error in the documentation. You have to add the ApplicationId for the AA or CQ depending on what you are planning to create.

Auto Attendant: ce933385-9390-45d1-9512-c8d228074e07
Call Queue: 11cd3e2e-fccb-42ad-ad00-878b93575e07

I did a blog post on this just for you :)

https://paul-lange.net/hybrid-resource-accounts-with-aa-cq/

Regards,

Paul

[#3]

@Paul Lange  Thank you, we can now see the resource account in the Teams Admin Center.