Clearing credentials in Microsoft Teams app on Android

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New Contributor

Every time I start the Teams-app on the company Android tablet, my credentials are filled in and the only thing a random user has to do is to tap "Sign in" to log on as me...

How do I delete my credentials so an other user has to enter his own credentials before he can sign in ?

 

Regards,

berry

12 Replies
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@Berry Van Hombeeck Did you ever solve this? I've having exactly the same issue - it's impossible to remove the account from teams?

 

This is psychotically bad @teams people - my current option is basically to set fire to my phone instead of passing it on to a colleague. 

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I have exactly the some problem... No solution still?

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@oliveirar2005 Of course there's no solution. I ended up having to change my password on another device so the old credentials stopped working. 

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@clayton_nash no, i've never found any solution, other dan completely resetting the device...

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Finaly found a solution by using the Word app (Excel and Powerpoint working also)
Open the "accounts" menu by tipping on the avatar at the top left of the screen.
There you find all the accounts that Teams propose at login.
Select the one you want to delete and the option to disconnect will appear.
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Hi @SGIno ,

 

Not the "disconnect" was the problem, but the fact the application will remember the user credentials and any other user (if is a shared device) could connect just choosing the account he wants. 

So for the moment there is no option to "forget" the credentials either after 3 years since the problem was posted.

Probably that's why Microsoft keep pushing MFA... ;)

 

Kind Regards,

Lucian 

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@Lucian_Cit is exactly what my solution is covering.

After disconnecting from Teams app you have a list of MS Accounts. If you want to remove one of these accounts, you can use the Word app to "forget" (disconnect) it

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Hi @SGIno ,

 

Is possible that you are more lucky than me :flushed:

 

I will describe the steps I did, maybe I did not understand exactly the "workaround".

 

I have one account connected to Word App and two account connected to Teams app.

 

1. I have disconnected the currently logged on account from Teams App

2. close all apps

3. open Word App and disconnect the single account from here

4. close all apps

5. open Teams App choose any of the two accounts (including one disconnected from Word) and both of them connects without asking any password.

6. open Word App - here the account was "properly cleaned" so I have to enter again email account and password to connect again.

 

Just the Teams App does not want to "clear/forget credentials". It seems that my Teams App is not an "Office App" :smile: - because disconnecting the user from Word it warns me that all the "office apps" will loose access.

 

Kind Regards,

Lucian

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@Lucian_C 

You're right, I had the same issue :(

 

BUT !

 

I opened the Excel app and the account I wanted to delete was still there (it was not in Word nor Powerpoint) with a warning sign.
I seleted it and tapped disconnect

Then I removed the cache and data of the Teams app, relauched it..and "tada" no more this *** account :)

@SGIno

 

Incredible that you have to jump through these hoops and this is still an issue. I’ll try out this cache clearing, account removing, sacrifice a goat process. 

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Hello guys,

 

@SGIno I have tried now that "clear cache" trick wit no success. It may depends on someting else, because my Teams App it seems "unforgetabble"... :xd:

@clayton_nash I'm just curious if in your case will work.

But as @Berry Van Hombeeck said - the most efficient way besides resetting the phone is to change the password, because  it seems that Teams will skip even the MFA which is activated for my company. :unamused:

 

Kind Regards,

Lucian 

Highlighted

@Lucian_C Just a heads up how it's designed Teams for iOS and Android users

 

For Windows there's a way to turn off pre-population of the UPN as described in the link. Obviously not the solution in this conversation, but in case someone is interested.

 

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Teams
SkipUpnPrefill (REG_DWORD)
0x00000001 (1)