SOLVED

Chatting with someone outside your organization on Teams

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New Contributor

We just joined teams but we had people outside our organization that we were chatting with through Skype for Business. I am not able to chat with them now.  I was able to receive messages from them yesterday but now I'm getting an error and the person outside the organization is getting a message saying I'm not online. 

 

I do not want to go back to Skype b/c Teams is a superior product but we need to be able to chat with companies outside our organization. 

 

 

4 Replies
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Did anyone mess with the external settings in the teams admin center? What about adding a domain in the allow / denied list?
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Also are the end point Skype users onprem or s4b online?
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No one changed settings, I double checked them and we are all able to get external communications. 

 

I am not sure what platform they are on. They are a large company that has "communicator" which is some sort of skype for business. I haven't had any issues chatting with them until we made the switch. 

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Solution
That would be on-prem then. Teams really doesn't work with on-prem just yet. Apparently that capability is rolling out and not deployed fully yet.