Dec 26 2018 05:07 AM
Dec 26 2018 05:07 AM
I think I am experiencing an issue with my chat sync between the Desktop and the mobile version of Teams.
As you can see of the files attached you, there's a conversation on the desktop version but I can't see anything on the mobile one, and when I search for conversation, they indeed appear but I can't click on any of them
Dec 26 2018 07:19 AM
Dec 26 2018 07:31 AM
I did try that, and furthemore, I tried on another device and it's still the same.
Do you think there's a setting I need to change in the Office 365 admin panel ?
Dec 26 2018 08:03 AM
Dec 26 2018 08:10 AM
Thank you for your answer, when I login I can see indeed all the chats.
But I just noticed something weird on the mobile app, my status shows "Unknown" as opposed to the Desktop and Web version where it shows "Online" and in addition, I can find the team that I created on the Desktop.
Sorry again but this is all very confusing.
Dec 26 2018 08:14 AM
Dec 26 2018 08:18 AM
I logged in the right account since when I search for a contact I find the ones in my organisation and also the conversations but I can't click on them (like the files I attached)
Dec 26 2018 11:18 AM
I have seen the issues in desktop not on the mobile.
In the mobile apps automatically sync every time you open or use them. You can also pull down to refresh your messages.
in the desktop the banner appears at the top of the app containing a Refresh link. Click the link to restart your app; you should be fully synced once everything is up and running again.
Your other option is to manually restart the app by right-clicking the icon in your dock (Mac) or task bar (Windows) and selecting Quit. After you quit, just click the app icon to open it again.
Sep 13 2019 08:13 AM
Refreshing the desktop, checking for udpates and rebooting the PC all did not work. Signing out of MS Teams from the desktop and then signing in again resolved the problem as @Thuyavan Ganesan indicated. Thank you!
Oct 01 2019 11:00 AM
@Jschnur I have ALWAYS has this issue when trying to use Teams Vs Skype.
So just to clarify... Teams IS supposed to sync conversations (chats) across desktop and mobile devices then?
It almost appeared to me that if I got the message on one device, I would not get in on any of the others.... and if I got the message on no devices, it eventually sends me an email with the message.
Someone else please chime in here and let us know if this is expected or if we can indeed expect Teams to Sync all devices?
Oct 01 2019 11:26 AM
Dec 19 2020 08:23 AM
this is happening to me this week......very frustrating......is there a solution to this problem?
Sep 08 2021 08:21 AM
@srivesSigning out of Teams on the desktop platform, closing Teams through Task Manager (mine froze when I signed out) and relaunching Teams fixed the issue for me.