05-17-2020 11:43 PM - edited 05-17-2020 11:44 PM
Problem:
We have a user as a guest user in our AAD, but since the user is logged in to their own tenant most of the time, I can't chat with that user (it's always offline, last logged on 9/19/19).
If I select search firstname.lastname@domain.com externally, it only gives me the guest user option.
Problem should not be with external access since my organization can chat with other external contacts in that external organization. Example of another contact -> I can choose to chat with External or Guest user.
05-18-2020 02:22 PM
Solution