Chat With Any Team And Any Employee

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Occasional Contributor

We recently deployed O365 and are now choosing between Skype and Teams. I have setup a team for each department, but we need all employees to be able to chat with any employee outside their department and also chat with a group (team) even though that employee is not in that particular team.

 

What is the best way to accomplish this task?

6 Replies

Both Teams and SfB allow you to chat with anyone within the company. If you want to chat with external (federated) parties, SfB wins in terms of simplicity.

Both Teams and S4B do not display all employees within the company. I would rather use Skype, but there really isn't a way to manage it from an admin standpoint.

 

Also, if I search for a user within Teams, nothing populates within the spotlight search.

 

Our department based teams need to be private, except for when a user (not in the team) needs to contact use ; i.e. tech group. With our current messenger software a user can send our IT team a group message.

Jake, I think you are talking about different use cases. If someone would want to talk with the 'IT Group' then that would be what we now call an 'outer loop' type of conversation, you are trying to find someone but don't know a specific person to contact. Yammer is the optimum solution for outer loop conversations. We have exactly the same, a Yammer group for staff to ask IT questions and a bunch of different people help answer, including people outside IT.

 

If you are talking within a team, where you already know all the people but want to work in a fast and collaborative manner then that's your 'inner loop' and Teams is then the best tool.

 

Given Skype4B Online is going to be replaced by teams, and given it doesn;t really have a great story around team chat then I would leave that aside other than for specific use cases that Teams hasn't got to on it's journey yet.

 

You can read more on my blog about these ways of exaplaining as described at Ignite ... https://medium.com/@smcollier/what-i-learnt-about-teams-vs-yammer-from-watching-ignite-2017-3dd8d65d...

Yammer and Teams both keep an ongoing thread of conversations, we are looking for a simple instant messenging app. We have users who will send a quick chat to the IT group and say they are locked out. Then the message is reply by one of our IT members and the chat is closed. No do NOT need an ongoing thread nor for any other employees to see these threads. What is the best option for quick chats that a single user can contact a group like in the example above?

Skype for Business can do this, create a group or DL of your IT team then send a message to it. However, it's would be remiss to not point out that over the next several months Skype will be replaced with Teams, and as yet it doesn't have that kind of functionality.

We use a Yammer group for similar purpose, people can drop in to IT Support and ask a question, get a response etc. But we also use Yammer for many other purposes.

@Jake Bower  My Microsoft account that I linked with my Minecraft on ps4. But the Microsoft account was deleted and Minecraft thinks my Microsoft account is still alive or not deleted. When I try to login to another Microsoft account it says that I have to sign is the the pervious one first which was the one that got deleted.