Jun 18 2019 01:30 PM
As you can see from this screenshot, chat is not available to me on teams, but it is available to other employees. Is there a setting that has been shut off? How can this happen?
Jun 18 2019 01:42 PM - edited Jun 18 2019 01:46 PM
SolutionJun 18 2019 02:42 PM
Thanks, I checked both of these at the admin center and they appear to be correct. See attached screenshots. @Christopher Hoard
Jun 18 2019 03:00 PM
Jul 27 2020 02:04 AM
@Christopher Hoardthank you very much for your explanation!
I had the same problem, and I followed your suggestions :
- Switched to Islands mode
- Cleaned the cache
Now it finally works!
Aug 15 2020 10:58 PM
I was also facing the same issue for desktop application but re-signing worked for me
Feb 02 2021 06:49 AM - edited Feb 02 2021 06:53 AM
Had the same problem, and a sign-out and then a sign-in fixed it.
Chat is visible again now.
(Restarting Teams did not help)
Mar 08 2021 09:48 PM
Oct 12 2022 01:50 PM
@Christopher HoardJust wanted to let you know I ran into this today with a coworker. Chat was not a visible option in Teams. I uninstalled Skype. I uninstalled and reinstalled Teams. I rebooted. I did a Quick Repair, and an Online Repair. Nothing happened until I sent her a chat. Then Chat showed up as an option and all of her old chats showed up, too.
Jun 18 2019 01:42 PM - edited Jun 18 2019 01:46 PM
Solution