Apr 27 2020 06:51 AM - edited Apr 27 2020 06:57 AM
Hi everybody,
we have a problem since we switched from skype for business to teams a few days ago (Office 365). "Chat" is not available in teams (we have tested the web client as well as the windows app). Also clearing the teams cache on the client didn't do the trick. We have activated chat functionality in the teams admin page and set everything to teams only.
Currently we are not able to do conference calls, display contacts or send chat messages.
Any suggestions?
Thanks
Daniel
Apr 27 2020 07:08 AM
Apr 27 2020 07:16 AM
Thanks for your answer!
I've checked your suggestions:
1) I did not found a user specific setting for "teams only". We have only a company wide setting, which was already set to "teams only" (as mentioned above)
2) Chat is set to "on" in messaging policy. This policy is also assigned to all users.
3) Yes we use exchange online (O365) with 3 Mailboxes
Thanks
Daniel
Apr 27 2020 07:22 AM
there are 2 settings that you need to check on your Teams Admin Center > Teams Apps
Teams Apps > permission policies > maybe you have 1 or more policy check the one that is active org-wide policy inside make sure Microsoft Apps is set to Allows all apps. or if specific apps Chat needs to be added there.
Teams Apps > Setup policies> maybe you have 1 or more policies check the one that is the active org-wide policy and in Pinned Apps make sure to add Chat.
@Develtie check-out this and reply to us with your feedback!
Apr 27 2020 07:27 AM
SolutionApr 27 2020 07:46 AM
Thanks for your answer!
I've checked these settings as mentioned. All apps are allowed in our global policy (which is assigned to all users).
All microsoft (as well as all other apps) are allowed already. Also the Chat App is pinned already:
Regards
Daniel
Apr 27 2020 08:38 AM
Hi Chris,
thanks for the hint. I've set each user to TeamsOnly via skype power shell as mentioned. No success. Chat ist still not available in Teams.
In addition i have to say, that i am more an average user than a admin. So figuring that power shell thing out was not easy for me....
Hope you have still ideas to get this fixed.....
Thanks
Daniel
Apr 27 2020 09:05 AM
Apr 27 2020 12:40 PM
Hi Chris,
just want to let you know, that after a few hours everything works fine. So the solution was:
1) Installing the Skype for Business PowerShell
2) Open Windows PowerShell ISE in Admin Mode
3) Connect to Skype account using following code (enter your admin credentials):
Import-Module SkypeOnlineConnector
$userCredential = Get-Credential
$sfbSession = New-CsOnlineSession -Credential $userCredential
Import-PSSession $sfbSession
4) Do this for every single User:
Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity mike@contoso.com
6) Wait a few hours
Thanks again for your support!
Regards
Daniel
Apr 27 2020 07:27 AM
Solution