Jan 09 2021 12:10 PM
Jan 09 2021 12:10 PM
I'm admin for TEAMS in a school. We need to use the breakout rooms with our students. Within the breakout rooms the chat function is disabled for all students although in the main meeting chat is enabled for them, even when they have the presenter role (see image). For teachers the chat function is enabled. Where can I enable the chat for students? Thanks!
Jan 10 2021 07:00 AMSolution
Jan 11 2021 07:42 AM
Jan 11 2021 09:22 AM - edited Jan 11 2021 09:44 AM
Hi, a chat messaging policy is outside of the chat functionality in Teams meetings. So, if you’re allowing chat in meetings (per participant policy) it will be available in breakout rooms as well. But as they can chat in the main Teams meeting window something must be wrong. I suggest opening a ticket with the official Microsoft support.
See this as well (under resolved).
Title: Some users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams
User Impact: Users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams.
Final status: We've identified that a section of infrastructure, responsible for processing chat message requests, was not performing as expected. Our automated recovery system repaired this problem, and we confirmed that service was restored after monitoring the environment.
Scope of impact: Impact was specific to users who were served through the affected infrastructure located in the Europe, Middle East, and Africa regions.
Feb 03 2021 05:37 AM
@BORO151 @Shanon Wieler @ChristianBergstrom
I am a tech coach for a larger district in Michigan and we are having this same issue. We also have chat disabled at the district level due to highly inappropriate misuse. But have been utilizing Teams/Channel meetings so teachers can have the ability to delete inappropriate student messages as well as not allowing students to chat outside of class.
We've tried changing the channel settings as well as the team settings and nothing seems to allow chat within the breakout rooms when meeting in a channel.
Has there been any new info regarding this problem? Any solutions?
Feb 03 2021 05:55 AM
@Shanon Wieler Hi Shanon, that's odd. I remember you said they could chat in the main meeting so if your policy was set to what the picture displays that wouldn't had worked. So my guess here is that it also involved assigned policies to the individuals, allowing or not allowing chat in meetings. Correct?
Feb 03 2021 05:58 AM
@ChristianBergstrom The fix Microsoft proposed (enabling that option) didn't make sense to us either, as students were still able to chat in the main meeting. But we tried it anyway and it worked so that was good enough for us given all the other little fires we are tending to!