SOLVED

Change of name in teams

New Contributor

I have changed my name and updated from the back end of my microsoft account but the name change is not displaying in MS team and the chats I am apart of, why not

5 Replies
Hi, when you say "back end" are you meaning as done by your org. or have you done something yourself with your personal account? Easiest way to see if the change has been processed is to sign in on the web app https://teams.microsoft.com using InPrivate Mode (the latter only for not using any cached files).

This process can take some time depending on environment but usually a manual sign out quickens the sync.
Hey,

if what Christian wrote doesn't help, I would argue that it's a matter of time.
With our users, such a change sometimes takes up to 24 hours until it is synchronized everywhere (Teams Desktop Client, WebClient,...).

Thank you @Joshua I did think that it might take time but it has been several days now.

"back end" meaning I have logged into my microsoft account via my web browser and changed my change on my microsoft account and every time I log in to that it does show my name change but when I go to team either via my desktop app or via the web https://teams.microsoft.com it doesn't show my name change. And if I try to go to "Manage Account" it asks me to sign in to Microsoft again but when I put my email address in it, it then comes up with a sign in error "xxxxx.com.au isn't in our system". "make sure you typed it correctly".

But yet I can happily sign into my microsoft account if not via teams.
best response confirmed by ThereseSolimeno (Microsoft)
Solution
OK, so it's a personal account. Try this https://support.microsoft.com/en-us/account-billing/how-to-change-your-microsoft-account-display-nam...

Also, use InPrivate mode / Incognito sessions as I understand multiple accounts are involved here.