SOLVED

Cant add guest user in Microsoft Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-2104352%22%20slang%3D%22en-US%22%3ECant%20add%20guest%20user%20in%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2104352%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20trying%20to%20add%20an%20external%20person%20collaboration%20in%20Teams%20and%20added%20the%20person%20in%20E%3CSTRONG%3External%20Access%20domain%3C%2FSTRONG%3E%20as%20follows%3A%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%2201%20Extrnal%20Access.jpg%22%20style%3D%22width%3A%20794px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F250120iF490F23A36034A96%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%2201%20Extrnal%20Access.jpg%22%20alt%3D%2201%20Extrnal%20Access.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3Eeven%20after%20%3CSTRONG%3E48%20hours%3C%2FSTRONG%3E%2C%20we%20are%20NOT%20able%20to%20add%20the%20person%20in%20%3CSTRONG%3ETeams%20Admin%20Center%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%2202%20Cant%20Add%20User.jpg%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F250121i7D5B8C3FAC202307%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%2202%20Cant%20Add%20User.jpg%22%20alt%3D%2202%20Cant%20Add%20User.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLI%3E%3CLI%3EThe%20AAD%20External%20Access%20are%20enabled%26nbsp%3B%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%2203%20AAD%20External%20Use%20Settings.jpg%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F250122i18112F14E716B37F%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%2203%20AAD%20External%20Use%20Settings.jpg%22%20alt%3D%2203%20AAD%20External%20Use%20Settings.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3EWhat%20could%20be%20potential%20reason%20that%20we%20could%20not%20add%20the%20person.%26nbsp%3B%3CBR%20%2F%3EPlease%20advice.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F169605%22%20target%3D%22_blank%22%3E%40Christopher%20Hoard%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2104352%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECommunity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2104848%22%20slang%3D%22en-US%22%3ERe%3A%20Cant%20add%20guest%20user%20in%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2104848%22%20slang%3D%22en-US%22%3EThis%20is%20probably%20because%20you%20configured%20External%20Access%2C%20and%20not%20guest%20Access%20%3A)%3C%2Fimg%3E%3CBR%20%2F%3ESee%20the%20difference%20here%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.avepoint.com%2Fblog%2Fmicrosoft-teams%2Fmicrosoft-teams-external-guest-access%2F%3Famp%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.avepoint.com%2Fblog%2Fmicrosoft-teams%2Fmicrosoft-teams-external-guest-access%2F%3Famp%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20need%20to%20enable%20Guest%20access%20and%20then%20try%20again%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fsolutions%2Fcollaborate-as-team%3Fview%3Do365-worldwide%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fsolutions%2Fcollaborate-as-team%3Fview%3Do365-worldwide%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Contributor

Hi All, 

 

We are trying to add an external person collaboration in Teams and added the person in External Access domain as follows: 

 

  • 01 Extrnal Access.jpg
  • even after 48 hours, we are NOT able to add the person in Teams Admin Center 

    02 Cant Add User.jpg



  • The AAD External Access are enabled 
    03 AAD External Use Settings.jpg

What could be potential reason that we could not add the person. 
Please advice. 

@Christopher Hoard @Chris Webb 

 

3 Replies
Best Response confirmed by Aroh Shukla (Contributor)
Solution

Hi! External access has nothing to do with guest access. 
See the difference here:

https://www.avepoint.com/blog/microsoft-teams/microsoft-teams-external-guest-access/?amp

Make sure you have enabled guests for Microsoft 365 groups also!

go through below checklist
https://docs.microsoft.com/en-us/microsoft-365/solutions/collaborate-as-team?view=o365-worldwide

Adam

Great!