SOLVED

Cannot use planner in Teams app

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New Contributor

With our team we use a Microsoft Teams channel. The problem is sometimes we are on the go. I have on Android the Teams app and the Planner app. The planner is visible in desktop on TEAMS but not on the phone app. In the planner app our team's planner is not visible. What should i do? is the only solution to start up a new planboard using the steps described to link the planner and teams?

10 Replies
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Best Response confirmed by Menno Bruggeling (New Contributor)
Solution
Hi Menno,

When you create a new team this will create a new plan. We have Teams that include Plans internally, and these will open up the planner app, in the same way if you open a SharePoint tab it will open the SharePoint app.

Could you not be seeing the plan as it isn't in your favourites?

I'm talking from iOS but I think the Android experience should be the same.

Mike
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I don't know Mike, I have messed around with the app a bit more. Previously in the 'tabs' tab of the channel I only had two entries (Files and OneNote), and now I do have two more: the Planner and the sharepoint. I am positive these were not visible before on Android (but were on dekstop), not quite sure what triggered the change.
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We ran into this problem (but it sounds like it may be fixed?). You can create a Plan from within Teams, but if you do (did) that, for whatever reason it wouldn't fully sync back with Planner, and that plan would not appear in the mobile apps.

Our solution was to just recreate the plan from Planner (not from within Teams). One caveat, when you do that, make sure to rename it something different than the original plan. Even though the original is deleted, it still remains in the system and it can mess up connections to the plan from Flow, iPlanner Pro, etc. (don't ask me how I know that!)

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When you use Teams to create a Planner tab, and create a new plan instead of linking it to the created plan that comes with the Team it's basically what's called a Sub Plan. They are working on showing these on the Planner interface but right now they are seperate and only accessibly via the URL with direct GUID to the sub plan. 

 

I can't speak for the Planner andiod app but in iOS from Teams, you can click the Planner tab to get to the plan via the Planner app, but that's the only way currently to get to it, if you navigate back out of it, you have to go back through Teams. 

 

To me Planner in it's current state isn't usable. After they release the updates they released via ignite, then it will be a usable product, but till then, it's too much of a headache to bother trying to push to your Users, I have all the licenses off right now and trying to hide it as much as possible until it's ready to go to the masses. 

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When you recreated the Plan in Planner, how did you get it to manifest in Teams?

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You add a tab to a channel and pick planner, then you can pick the plan or create a new "sub plan"
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Hi,
It's same here, and I think Plan App (android version) is not ready for production!

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I'm having this issue as well. When I go to the +, it doesn't display the planner app. However when I go to "manage apps", the planner app is there, just don't know how I can access it! 

 

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I did just notice that I am having this trouble only with private channels. Is it possible to use planner in private channels?