Cannot track calls forwarding

[amien5531]

Hi,

I am currently building a report to track the flow of direct routing calls forwarded between users.

I have setup an auto attendant and queue account and made a test call where:

1. User A call the auto attendant number

2. User A dials 1 to get transferred to user B (via the queue account)

3. User B accepts the calls then transfers it to User C

4. User C accepts the call

5. User B hangs up after 2 minutes

When I look at the data available trough the CQD Dashboard I can track all the steps up to the point 3 but there is no trace of the call forwarding from User B to User C, Is there another way to get this information? I have also look at the Microsoft Graph API to no avail.

Thank you

[#2 · Accepted solution]

You should be able to find the additional calls from userB to userC, but they may not be connected to the userA to user B call.

We are working to make it easier to connect all these different calls together in the reporting to better show and handle these complicated calling scenarios.