Cannot start new meeting (add participant) from Teams Rooms - which settings on Admin center cause?

[Satoko_Tsuji]

Hi, Our customer started to use Teams Rooms (Lenovo think smart Hub for Microsoft Teams), and they could join the scheduled meeting from their Teams rooms, but they cannot start ad-hoc meeting from their Teams rooms. I have tried to use with another organization (my company's organization)'s teams account, and it work fine. So I found some settings on admin center must be problem, but I cannot find. If you have any solutions, could you please share it?

[#2]

Do they have a Teams tenant? Do they have license for the Teams room?

[#3]

@Ed Woodrick Yes, they have Teams tenant, and they are using teams rooms license.

[#4 · Accepted solution]

I found the solution. This organization set Calling policy as "Make private calls" turned Off. After turn on "Make private calls" on Global Policy, it works :)