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Cannot initiate conversations to Skype users from Teams

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Contributor

Hey Everyone,

 

Not sure if I am running into a bug or if it's working as designed.

1. Skype for Business and Teams are both cloud based

2. AD is synced from On-prem, all accounts are local

3. Org default is "Islands" and My personal default is "Teams only"

 

Here is what I am seeing

I am only able to see presence of people who have Teams turned on, when I create a new Message to someone they do not get it unless they have Teams open.

 

A skype user is able to see my presence, they are able to IM me and I am able to respond.  I am able to see their presence once they initiate the IM and I see two entries in my Teams client one of them the one they never receive and then one with Skype logo on it.

 

What I want is to be able to see Skype presence in Teams and be able to send IM's to skype users if they are not signed into Teams.

 

thoughts?

 

25 Replies
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Looks like we'll just have to force everyone over to Teams as fast as possible to avoid interruption. Good thing we only have 500 some employees - how would you deal with this if you have 5-10k? Why couldn't Microsoft just release an update that turns Skype for Business into Teams... I don't understand.

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We have +25k employees :) The issue (but also the good thing) with Teams is that it is not only replacing Skype but also adds a lot of another fantastic functionality and in order for us to make the change we need to train our users and tell them how to benefit from Teams.
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Oh I am not upset we have to move to Teams, it is a lot better than S4B, it's just frustrating how the upgrade process works (or doesn't work)

I have been working with support on it. What I had to do to get it to work is

 

1. Set One user to SFB only and the other Teams only

2. They made me clear out all of the SFB users AppData for Lync/SFB and Credentials Manager

3. Made me delete Teams only users lot files in AppData (not sure if that one was necessary)

 

Then once both logged back in it finally recognized that SFB only user

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@Daniel Schmidt That's good info there.

 

@microsoft feel like it should be written into an article for troubleshooting... maybe a best practice to run a script to clear out caches on first run when modalities are turned on during off hours for users. Maybe publish near this article in particular: https://docs.microsoft.com/en-us/microsoftteams/migration-interop-guidance-for-teams-with-skype ;) ;) Nudge Nudge saynomore.

 

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@Daniel Schmidt thanks Daniel, I will try clearing credentials