Cannot get email address - we're still setting up your team

[Bernd Rickenberg]

In Microsoft Teams client (web or desktop) I go to Get email address on a channel and get the following error message: We're still setting up your team

Mailbox for the team is created and it can receive mails alright.

The team was created a week ago (actually a migration of an existing O365 group)

UPDATE 2017-09-06

Actually figuered out my issue today - the SMTP address was set to an incorrect value (e.g. the group alias instead of the full e-mail address) when migrating the O365 group to a team. I could not find a way to recover from this scenario, e.g. setting the PrimarySmtpAddress on the O365 group does not help.

[#2]

Hi Bernd,

is only this channel experiencing these difficulties or do other channels in other Teams also malfunction?

[#3 · Accepted solution]

I've seen this get stuck. Log a support ticket to get the Microsoft engineers to look at it. It's something that only they can fix.

[#4]

Same issue for all channels in migrated groups. When I create a Team via Teams Client (and NOT migrate an existing group) in the same tenant the Get email address link works as expected.

[#5]

I just experienced this now. I can see that your post is a few years old, so it is trange they haven´t been able to avoid this. I just created a team in the same way as I always do, by copying another team. I have created a team that I copy when ever I need a new one, so they should all be set up the same.@Carsten Büttemeier 

[#6]

I know this is an old thread, but just in case it helps anyone else out there - I just created a new Team and had the exact same issue.  3 days later and still getting the same error.

I figured it was caused by me renaming the channels after creating them (all the channels I didn't rename seemed to work ok).  Here's the solution:

Rename the affected channel again, eg. Channel1_archived (Note: Avoiding this step will mean you can't recreate the channel with the correct name).

Delete the renamed channel.

Re-create the channel with the correct name.

And all is well in the world - I can now email the channels.