Cannot find newly created employees in Teams

[mocarys]

Hey,

we are currently running a hybrid O365 config (on prem Mailboxes and O365 services) and cannot find newly created employees in Teams. The users were created some days ago, can use O365 services without a problem and also are listed in Teams admin center as users.

These users also only see a minority of users in their teams.

All users in our tenant share the same policies and scoped directory search is disabled. I also tried to start a new conversation with these users in Teams web app, but also could not find these users there.

Any ideas?

Thanks in advance!

Sascha

[#2]

Do they have the teams license assigned?

From where in teams are you searching for them?

[#3]

@adam deltinger 

Yes, Teams license is assigned and I tried the upper search bar as well as starting a new conversation.

Cheers
Sascha

[#4]

Do those users happen to be in disabled state in the O365 Admin Center (BlockCredentials if you use PowerShell)?

[#5 · Accepted solution]

@Vasil Michev 

No, all missing users are enabled. 

However, now the missing users are slowly coming up in Teams, after I enabled scoped directory search and disabled it right away after. Not sure, if this is just a coincidence or something we will have to be doing, whenever someone new is added to O365 and as long as we are in a hybrid configuration...

Thanks anyway for your input so far!

Cheers
Sascha