SOLVED

Cannot create an account - "you're not on teams yet | You can't sign in here with a personal acc..."

%3CLINGO-SUB%20id%3D%22lingo-sub-1178499%22%20slang%3D%22en-US%22%3ECannot%20create%20an%20account%20-%20%22you're%20not%20on%20teams%20yet%20%7C%20You%20can't%20sign%20in%20here%20with%20a%20personal%20acc...%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1178499%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20been%20trying%20to%20create%20an%20account%20and%20use%20the%20free%20MS%20teams.%3C%2FP%3E%3CP%3EI%20was%20able%20to%20sign%20up%20with%20my%20personal%20email%20and%20received%20an%20email%20with%20the%20headline%3A%3C%2FP%3E%3CP%3E%3CSTRONG%3EThanks%20for%20signing%20up%20for%20Microsoft%26nbsp%3BTeams%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EBut%20when%20I%20try%20to%20use%20it%20within%20the%20app%2C%20after%20logging%20in%2C%20the%20message%20%22%3CSTRONG%3EYou're%20not%20on%20Teams%20yet%2C%20but%20you%20can%20set%20it%20up%20for%20your%26nbsp%3Borganization.%3C%2FSTRONG%3E%22%20is%20shown.%3C%2FP%3E%3CP%3EWhenever%20I%20try%20to%20sign%20up%20again%2C%20in%20the%20standard%20white%20login%20page%20the%20message%20%22%3CSTRONG%3EThanks%20for%20signing%20up%20for%20Microsoft%20Teams%3C%2FSTRONG%3E%22%20appears.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20as%20well%20creating%20a%20new%20email%2C%20but%20the%20last%20message%20is%20shown%20once%20more.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20can%20I%20proceed%20with%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1178499%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1178655%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20create%20an%20account%20-%20%22you're%20not%20on%20teams%20yet%20%7C%20You%20can't%20sign%20in%20here%20with%20a%20persona%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1178655%22%20slang%3D%22en-US%22%3ECan%20You%20try%20sign%20in%20from%20another%20browser%20or%20from%20an%20inprivate%20browser%20session!%20%3CBR%20%2F%3EIt%E2%80%99s%20common%20that%20cached%20credentials%20messes%20up%20login%20experiences%3C%2FLINGO-BODY%3E
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Occasional Visitor

Hi,

 

I've been trying to create an account and use the free MS teams.

I was able to sign up with my personal email and received an email with the headline:

Thanks for signing up for Microsoft Teams

But when I try to use it within the app, after logging in, the message "You're not on Teams yet, but you can set it up for your organization." is shown.

Whenever I try to sign up again, in the standard white login page the message "Thanks for signing up for Microsoft Teams" appears.

 

I've tried as well creating a new email, but the last message is shown once more.

 

How can I proceed with this?

 

Thank you,

5 Replies
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Can You try sign in from another browser or from an inprivate browser session!
It’s common that cached credentials messes up login experiences
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Hi @sergio-pb , 

 

This is a bug and there is a work around for now, but a fix is coming as it's a known issue. Please see my reply here for work around: https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46...

 

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@sergio-pb 

 

Hi Sergio-pb,

 

I have the exact same problem. I am using MS-Teams on my MacBook Pro and it worked before with my private Microsoft account. I was wondering whether Microsoft changed its policy or whether it is the typical Mac compatibility problem, but I am using the actual desktop app for Mac.

When you follow the sign up instruction, do you also get the message "switch to Skype"?

 

Kind regards

 

 

Solution

Hello @FL_28   This is a common question, so I did a quick search of the community and found other posts with a similar theme.  This one should answer the question:  https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46...