Cannot chat when internal user is offline

%3CLINGO-SUB%20id%3D%22lingo-sub-1700702%22%20slang%3D%22en-US%22%3ECannot%20chat%20when%20internal%20user%20is%20offline%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1700702%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20just%20started%20using%20Teams%20at%20our%20school%2C%20and%20all%20of%20the%20older%20students%20have%20been%20added%20to%20the%20system.%20I%20have%20noticed%20that%20when%20the%20student%20is%20shown%20as%20offline%2C%20I%20am%20not%20able%20to%20send%20a%20chat%20message%2C%20and%20the%20screen%20at%20the%20bottom%20says%2C%20%22Administrator%20has%20disabled%20chat%20for%20this%20user.%22%26nbsp%3B%20I%20have%20triple%20checked%20the%20permissions%2C%20and%20they%20have%20chat%20permissions.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20it's%20not%20consistent%20with%20all%20users.%26nbsp%3B%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EHelp!%26nbsp%3B%20How%20do%20I%20enable%20chat%2C%20even%20if%20they%20are%20offline%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1700702%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMessaging%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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New Contributor

We just started using Teams at our school, and all of the older students have been added to the system. I have noticed that when the student is shown as offline, I am not able to send a chat message, and the screen at the bottom says, "Administrator has disabled chat for this user."  I have triple checked the permissions, and they have chat permissions.  

 

And it's not consistent with all users.  

Help!  How do I enable chat, even if they are offline?

1 Reply
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Hello @Britney_Edwards   This appears to be a bug - it's the topic of other past conversations in this community and you may want to read the solutions offered: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-chat-error-quot-administrator-has-disab...

 

This was also the topic on our answers.microsoft.com tech support site last year: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/administra...

 

Hope these help.