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Cannot change Profile Picture on Teams

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Occasional Contributor

I asked T-bot on how to change your profile picture on teams but when I went to my profile, it doesn't give me the option to "change picture". It just says my name and my status.


is there a newer version I need to install?

35 Replies
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I don't think you can change the profile picture from teams...you can change from Delve, your account page and additionaly from Exchange Online
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@Elissa Wang - Yes, you can if you click on your avatar in Microsoft Teams (make sure you have to latest version). If you still don't see it, try with Teams online: teams.microsoft.com 

 

profile-picture.png

 

But, I don't think it will sync your picture with other Office 365 services. It seems that you'll have to do the same twice: once in Teams and the once as @Juan Carlos González Martín explained it.

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i just tried it myself it works perfect so maybe a hickup?
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I hadn't noticed but my own image in Teams is an older version compared to the rest of Office 365! That is certainly a bit odd. My image was changed before I installed Teams so I wonder where it is being pulled from.

 

Have a read of this blog post about a person trying to change their photo in O365.

 

https://blog.lawrencecawood.com/today-i-embarked-on-a-journey-to-upload-a-new-office-365-user-profil...

 

 

 

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TeamsPhoto.PNG

 

 

 

Update

Checked my setting and the image on the right is my default O365 photo but that doesn't appear in Teams desktop, it was my old image. But I was able to change it in both the cloud version and Windows desktop.

Still wondering where Teams picked up the older photo though.

 

But if you don't have the options to change your picture then either it's a permission thing or a bug.

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I was not aware of that option on teams. Nice to know!
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@Deleted I don't see the option to change my picture. I did check for updates but it seems like it's most up to date. 

 

Capture.PNG

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@Elissa Wang - Interesting, did you try with the online/desktop app? 

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@Deleted I tried it both, the change picture option doesn't pop up.

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Well, I'd you suggest to check later. Teams is still in Preview...

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Neither was I until I saw this thread!

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We are working to identify where to update profile photos for Offices 365 applications and how and when these are synchronized along with the display priorities. Has anyone else mapped this out already?

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@David Srour - Well, from my own experience, updating the avatar in OWA is the fastest way to get it synced across the services. But, with Teams, it takes ages to get it from other tenants or, even, yours. 

 

 

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I am wondering if it's because we have a different licensing right now. We don't use all of the O365 suite. I don't have OWA but use OneDrive, Teams, some other apps... perhaps this is what makes it limited?

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I have this same problem as well - both online, and in the app:

pic.png

 

I am also having problems adding connectors even though I am the owner of the team. Not sure if that is connected, but there does seem to be some sort of permissions bug...

 

EDIT:
I also can't change Team picture...

image.png

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We are also not using Outlook (we use Google Apps and Gmail on our server for mail) - I wonder if that is causing issues with Teams?

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Perhaps this has something to do with being homed online with EX. If you are having this issue, find out if you have an Exchange Online mailbox verses an on-prem mailbox.
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Have a look at the documentation here for interoperability between Teams and Exchange On-Prem, I think that will explain the experience you are having.  Specifically, users without Exchange Online mailboxes are unable to change their picture (as of the time of the document publish 9/25/17).  My experience with connectors varied a bit from this documentation in that while my mailbox was on-premises, I could configure most of the connectors I tried.  However, once I moved my mailbox to the cloud, I was required to reconfigure all those connectors because they stopped working.  Hope this helps!

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The only workaround that I've been able to find is via updating your Avatar within Skype for Business, as that operates off of the same platform as Teams. When you update your image in Azure, the picture doesn't carry over. When you update it in Skype, it will. May be something to look into.

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The workaround that I used to successfully change my profile picture use the Teams Android app.

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The Android app does work, but logging out of (not restarting) the windows application and logging back fixed the missing "change picture" link for me. 

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For enabling picture adding to a Teams profile, you need to have an Exchange Online license enabled for this profile. Once it's done, wait for a while or restart Teams and you will see the "Change picture" option appear.

https://docs.microsoft.com/en-us/MicrosoftTeams/exchange-teams-interact


Teams Profile picture.png

 

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@Jean-Marie AGBO 

When I try to change my profile picture in Teams, it allows me to upload the picture I want to use, but when I save it, the new picture is not applied in Teams. Weirdly, when I go to my Office 365 account, the profile picture I selected in Teams is applied to my Office account. 

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@scotta81 try to reconnect to Teams or restart it ?

It can take a while for your picture appear on in Teams client.

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I tried in several browsers with teams online. I tried with teams desktop. CAnnot change the picture.

 

There are many console log errors in the browser:

 

with chrome:

angular.min.js:112 2019-06-04T12:14:03.076Z ngClickDecorator: value not found in enum type. value:
(anonymous) @ angular.min.js:112
e.logMessage @ msteams-web-ng1-services.min.js:1
e.error @ msteams-web-ng1-services.min.js:1
E.tryGetEnum @ shared.min.js:1
E.tryGetEnumAttr @ shared.min.js:1
p @ clickDecorators.min.js:1
(anonymous) @ clickDecorators.min.js:1
dispatch @ jquery.min.js:1
y.handle @ jquery.min.js:1
angular.min.js:112 2019-06-04T12:14:03.077Z ngClickDecorator: value not found in enum type. value:
(anonymous) @ angular.min.js:112
e.logMessage @ msteams-web-ng1-services.min.js:1
e.error @ msteams-web-ng1-services.min.js:1
E.tryGetEnum @ shared.min.js:1
E.tryGetEnumAttr @ shared.min.js:1
p @ clickDecorators.min.js:1
(anonymous) @ clickDecorators.min.js:1
dispatch @ jquery.min.js:1
y.handle @ jquery.min.js:1
angular.min.js:112 2019-06-04T12:14:03.077Z ngClickDecorator: value not found in enum type. value:
(anonymous) @ angular.min.js:112
e.logMessage @ msteams-web-ng1-services.min.js:1
e.error @ msteams-web-ng1-services.min.js:1
E.tryGetEnum @ shared.min.js:1
E.tryGetEnumAttr @ shared.min.js:1
p @ clickDecorators.min.js:1
(anonymous) @ clickDecorators.min.js:1
dispatch @ jquery.min.js:1
y.handle @ jquery.min.js:1
angular.min.js:112 2019-06-04T12:14:03.078Z ngClickDecorator: value not found in enum type. value:
(anonymous) @ angular.min.js:112
e.logMessage @ msteams-web-ng1-services.min.js:1
e.error @ msteams-web-ng1-services.min.js:1
E.tryGetEnum @ shared.min.js:1
E.tryGetEnumAttr @ shared.min.js:1
p @ clickDecorators.min.js:1
(anonymous) @ clickDecorators.min.js:1
dispatch @ jquery.min.js:1
y.handle @ jquery.min.js:1
angular.min.js:112 2019-06-04T12:14:03.078Z ngClickDecorator: value not found in enum type. value:

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I tried in several browsers with teams online. I tried with teams desktop. CAnnot change the picture.

 

There are many console log errors in the browser:

 

with chrome:

angular.min.js:112

ngClickDecorator: value not found in enum type. value

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@MagicPoulp 
Please did you assign an Exchange Online license to your user ? It's a prerequisite.

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Some organizations don't allow you to change your picture. This may be an administrative setting.
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@Ron Prague 

In addition to Exchange online license, you must configure the adequate OWA policy parameter to enable user to change their profile picture.

 

To check your OWA Mailbox policy current settings :

Get-OwaMailboxPolicy | ft Name, SetPhotoEnabled

 

To enable user to change their profile picture

Get-OwaMailboxPolicy -Identity "OWA Policy Name" | Set-OwaMailboxPolicy -SetPhotoEnabled $true

 

To prevent user to set their photo :

Get-OwaMailboxPolicy -Identity "OWA Policy Name" | Set-OwaMailboxPolicy -SetPhotoEnabled $false

To better understand interactions between Teams, Exchange, SharePoint and OneDrive, visit this link
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact

 

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Not normal to have browser a massive amount of browser errors. IF something is not according to expected, it should not crash it should handle it smoothly.

 

yes I have a license and everything. Only the picture cannot be changed.

 

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@Elissa Wang

Like @Ron Prague and @Jean-Marie AGBO mentioned, maybe there are policies (administrative settings) blocking the profile picture update, but I also discovered than are 2 places where you can upload a picture. They are both about Office 365 settings, but apparently serve different purposes.

 

There is Delve (https://lam.delve.office.com), like @Juan Carlos González Martín mentioned;

 

And there is Office’s account page (https://portal.office.com/account/#personalinfo).

 

I believe the Office’s account page will do the trick, if available according to your company’s policies.

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How do I find my account page? @Juan Carlos González Martín 

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Photos are cached locally for installed version of teams, and don't update properly. Users can manually clear their Teams cache for the photos to update. https://social.technet.microsoft.com/Forums/en-US/f9e1c12b-47a6-4b12-8d5c-a57fda4d9042/what-folders-...

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Apparently, if you are a guest in Teams (an outside member of a 3rd party's Team such as myself as a member of a Microsoft tenant hosted Team), you are not able to set your profile picture.

You can vote for this feature at the Teams UserVoice site.

 

This particular case ONLY applies if you are a Guest.

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@Elissa Wang Teams is like Exchange part of Office 360. If you log onto the company exchange webmail you can set or change your profile picture in the upper right corner.doc-profile-picture-2.png

Best regards

  Hans Milling

 
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