SOLVED

Cannot call Guest User

%3CLINGO-SUB%20id%3D%22lingo-sub-1528813%22%20slang%3D%22en-US%22%3ECannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528813%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20cannot%20call%20guest%20users%20after%20inviting%20them%20into%20our%20tennant%20-%20it%20goes%20straigth%20into%20voicemail.%20They%20on%20the%20other%20hand%20can%20give%20me%20a%20call%20and%20it%20works.%20Does%20someone%20has%20a%20solution%3F%3C%2FP%3E%3CP%3EGuest%20users%20access%20teams%20mostly%20on%20an%20iPad.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%3C%2FP%3E%3CP%3EPascal%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1528813%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528850%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528850%22%20slang%3D%22en-US%22%3EMake%20sure%20the%20guest%20is%20logged%20into%20your%20tenant%20while%20calling%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528897%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528897%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethey%20definitely%20are%20logged%20into%20the%20tenant%2C%20I%20checked%20with%20them.%20How%20could%20they%20call%20me%20if%20they%20are%20not.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528938%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528938%22%20slang%3D%22en-US%22%3EIn%20the%20case%20they%20were%20logged%20in%20when%20you%20made%20the%20call%3F%20%3A)%3C%2Fimg%3E%3CBR%20%2F%3E%3CBR%20%2F%3ECheck%20here%20on%20the%20guest%20permissions%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
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New Contributor

Hi,

 

I cannot call guest users after inviting them into our tennant - it goes straigth into voicemail. They on the other hand can give me a call and it works. Does someone has a solution?

Guest users access teams mostly on an iPad.

 

Kind regards

Pascal

 

 

3 Replies
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Make sure the guest is logged into your tenant while calling
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@adam deltinger 

 

they definitely are logged into the tenant, I checked with them. How could they call me if they are not.

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
In the case they were logged in when you made the call? :)

Check here on the guest permissions:

https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

Adam