Currently in our Teams voice environment, we are able to call via Teams Call or Mobile number. We are unable to call from the contact card but I see posts in the community referencing folks being able to call from the contact card itself. We see this ability on the mobile app but not on the desktop app.
We can call the Teams app or mobile but no other numbers from Active Directory sync in, see below.
When we search our directory, the user comes up but not in the traditional contact card option we see in the Skype or the Teams mobile app for that matter. We see info but no ability to click on the phone number to call. See below.
Are we missing something on the back-end to enable this? Even just calling from the contact card would be helpful. Right now we can only call the Teams app and mobile number. We are planning a transition from Skype to Teams and this is a massive feature we would be missing.