Feb 18 2020 05:44 AM
Hey guys,
maybe you can help me out. So one of my collegues was invited as a Guest to the customers tenant. Unfortunately he can't even switch to the customers tenant because the option is not shown next to his profile picture. We tried with the client app and the web browser. We even ask the customer to look up in his AAD to ensure that he is there as an external. So this wasn't the problem.
He even received a mail that he was added to a new Teams.
Does anyone has an idea?
Thank you!
Nam
Feb 18 2020 06:38 AM
Feb 18 2020 08:41 AM
Mar 19 2022 09:20 AM
May 31 2022 03:43 PM
Aug 07 2023 12:43 PM
Aug 07 2023 03:19 PM
Aug 09 2023 08:52 AM - edited Aug 14 2023 02:01 PM
Hi Chris, Thanks for your suggestion! I tried copying links to the Team in question and provided it to the user but unfortunately they could not gain access to the tenant.
The user is now going to submit a ticket to his IT to help examine why his Teams does not show other tenants though he is a member within the other organizations/teams.
Will try to get back and post the solution on this topic if I happen to find it!
Edit 8/14/23: My user's teams client finally is now displaying the 2/3 organizations in the tenant selection dropdown. IT did not get back with him on the ticket yet so I believe it just fixed itself over time. Perhaps AAD needed to finish synchronizing but it took at least 4 days for the organization switcher to appear.
If any of you are having the same issue, try opening a ticket with IT, or wait 4 days :p Teams client might finally update itself eventually.
Sep 03 2023 02:10 AM
Thanks for confirming. May also be worth in future checking the web version to see if it does it quicker. Also flushing the cache on the desktop client to see if that speeds it up. I don't know whether it has any impact in your case, but usually when it comes to being added as a guest, web displays much quicker.
Great to see bro @Chris Webb getting back into TC after a long time out. We had a long break from it but are slowly making our way back. He's got some big solutions out of Texas.
Best, Chris