can't see person's status message (busy, in a meeting, in a call, etc.)

[Kate Bowling]

for several months, myself and other colleagues have not been able to see someone's status in the chat window. we can see if they are green, red, yellow but can't see their actual status message (in a meeting, in a call, busy). this is incredibly frustrating as we dont want to interrupt someone if they're in a meeting/call, but we can't see it until we actually message them. some people have workarounds (i am able to see their status message if i pop out the chat) but it seems like a lot of people are having this issue. anyone else?

[#2]

For months? I assume you're not in cloud-only with your org. and perhaps not in Teams-only mode either.

This should be verified with your IT admins and perhaps with the official support really. I am attaching a couple of links to start with.

https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoftteams/presence-admins