Can't open files which were sent from mobile phone

%3CLINGO-SUB%20id%3D%22lingo-sub-2383025%22%20slang%3D%22en-US%22%3ECan't%20open%20files%20which%20were%20sent%20from%20mobile%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2383025%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOur%20client%20has%20a%20problem.%20When%20user%20A%20send%20file%20via%20mobile%20phone%20teams%20to%20user%20B%2C%20user%20B%20does%20not%20have%20access%20to%20check%20that%20file%20or%20download%20it.%20When%20user%20A%20sends%20the%20same%20file%20via%20computer%2C%20user%20B%20can%20open%20it%2C%20download%20it%20and%20etc.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20problem%20appeared%20two%20weeks%20ago.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20checked%20all%20Teams%20settings%20from%20admin%20console%2C%20but%20nothing%20found.%20Maybe%20someone%20has%20a%20similar%20problem%20and%20could%20help%20me%20out.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2383025%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECommunity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMessaging%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hello,

 

Our client has a problem. When user A send file via mobile phone teams to user B, user B does not have access to check that file or download it. When user A sends the same file via computer, user B can open it, download it and etc.

 

This problem appeared two weeks ago.

 

I checked all Teams settings from admin console, but nothing found. Maybe someone has a similar problem and could help me out.

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