SOLVED

Can't favourite a channel

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Occasional Contributor

Hello,

 

I'm trying to favourite a channel in one of my teams, but it won't work. Nothing is displayed in the logs, and I can favourite other channels just fine.

 

I tried favouriting using :

- the star in the channels listing

- the option in the "three point" menu of the channel, in the channels listing

- the star next to the channel name in the channel window

 

Thank you

39 Replies
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Back in the UK. Vincent - any news on this and testing from mobile and getting others to test on this channel?

Best, Chris
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Hello,

Sorry for the delay.

 

I would try using the app, but that means installing a new app called "Microsoft Intune" that apparently would register my personal device to my company, and I don't want that.

So I can't do the test sorry.

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Hi Vincent,

No worries! The Microsoft Teams mobile app

IoS: https://itunes.apple.com/us/app/microsoft-teams/id1113153706
Android: https://play.google.com/store/apps/details?id=com.microsoft.teams&hl=en

Shouldn't need Intune in order to be installed. Whilst some do use Intune to push out these apps to enrolled devices it is not a prerequisite. If you have access to the store on your device you would be able to download Teams and simply use your username/password to login. There, you can try an remove the favourite on the channel.

Let me know how it goes.

Best, Chris
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Yes I tried that, but when I login to my corporate account it asks me to download Intune.
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Hi Vincent.

I see. Perhaps this is an opportunity for a corporate device! Just so you know, Intune does not monitor any personal activity (I.e. web-browsing) on the device it is just for protecting the device so it will protect the corporate applications and ensure the device is compliant and configured to be able to use them.

If the issue persists with the desktop/web app and the mobile app is out then the only other avenue for this is to raise a ticket to Microsoft support and see if they can see a reason why. Can other Team members favourite that channel? Is it just isolated to you?
Best, Chris
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I just tried from a colleague computer and it works for him. So seems like it's isolated to me.
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Hi Vincent,

Ok, so it is isolated to you. I would like you to try a workaround if it happens just for this particular channel in this particular team.

Can you get the colleague on the other computer to sign out from Teams, can you sign in on their computer and favourite the channel?

Hoping this works.

Best, Chris
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Same issue for me:

I cannot unfavorite 3 of the 12 channels of my team.

I tried in desktop app and web app.

 

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Manually disconnecting and reconnecting seems to have done the trick.

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@Vincent_AIRIAU wrote:

Manually disconnecting and reconnecting seems to have done the trick.


I am sorry, but it didn't.

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The same issue for me.
I cannot remove channels from favourite.
I tried in the Windows app, in browser and in Mobile app. No way.
Weirdest of all: one Team has 20 channels. Only one channel can be un-favourite, not the rest.
I've tried to delete and restore a channel: doesn't work.
Any suggestions?
Thanks in advance.

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The same issue for me.
I cannot remove channels from favourite.
I tried in the Windows app, in browser and in Mobile app. No way.
Weirdest of all: one Team has 20 channels. Only one channel can be un-favourite, not the rest.
I've tried to delete and restore a channel: doesn't work.
Any suggestions?
Thanks in advance.

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If you’ve tried from all the clients, (desktop,web,mobile and logged out / in etc, I’d raise a ticket with Microsoft!

Had this issue with a customer recently also but it could be remedied by doing it on the mobile client!

Adam
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I will, thank you.
Anyway, after reviewing previous messages, I signed out and in from mobile (Android) app and now it works, but only on mobile.

 

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Tried login out from desktop? Not closing but do a full logout! Try the web from in private!
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I have the same issue. I have a Teams group with 44 channels. There are 2 channels that I cannot unfavorite. I tried logging out and quitting the app, then restarting and signing in. I tried all methods for unfavoriting. The function works for other channels in the same group, and others in the group don't have the issue with the 2 specific channels. I tried all methods via the web app - no dice.

I tried via the mobile app on my Samsung S9, it worked, and the 2 channels immediately dropped from my favorites list. I am still unable to favorite/unfavorite those channels from my desktop app or the web app, but the mobile app works fine. There must be something cached affecting those 2 channels?

Mobile app for the win.

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Exactly the same here in that desktop app and web app won't favourite/unfavourite 10 of my 24 channels but it works fine on the mobile app.
Going back to the same channel still doesn't work after cycling it with the mobile app either.
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Hi all,

This seems to be a persistent issue for multiple users.

@adam deltinger - do you agree we should raise this at the AMA on the 14th? Not really a way forward to have to implement workarounds like logout/login or switch to the mobile app in order to favourite/unfavourite a channel? Should just be able to be done regardless of the client.

Best, Chris
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Yes! For sure!! We’ll bring this up!

Adam
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Solution
Hi everyone. Just wanted to let you guys know that Microsoft is aware of this issue and currently working on getting a fix out for it.