SOLVED

Can't favourite a channel

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Occasional Contributor

Hello,

 

I'm trying to favourite a channel in one of my teams, but it won't work. Nothing is displayed in the logs, and I can favourite other channels just fine.

 

I tried favouriting using :

- the star in the channels listing

- the option in the "three point" menu of the channel, in the channels listing

- the star next to the channel name in the channel window

 

Thank you

39 Replies
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Sounds strange! Exactly what happens? Will the star just don’t tick?
Web or desktop? Try both
I’m not aware of any limitation of self - favorite channels, but un- favorite another channel in this team and try again!
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Hi Adam,

I tried favoriting/unfavoriting a channel that was not favorited before : it works
I tried unfavoriting a channel that was already favorited : it doesn't work

I wish I could show you exactly but I can't due to confidentiality issues. Basically :
1- click on the the three point menu where it shows unfavorited channels
2- click on the star next to the channel
3- the menu closes and the channel is not displayed in favorited channels
4- if I click back on the three point menu I can see the channel is not favorited

Only workaround I found is making the channel a favorite for the whole team.

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Tried from both clients?
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Yes, same issue in browser.
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They are removing the Favorite (heart) functionality, see the discussion in the Info Center community at Re: Can you please stop changing the layout/navigation?

 

Sorry, this is not directly relevant to the question (which I read too quickly)

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This is about the Tech community forum :)

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which is why I shared the link. I don't understand your comment.
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Sorry, Your link was about the community forum! The issue is about teams!

Adam
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got it, my coffee is still brewing and i'm not thinking clearly:) I had been involved in that other discussion about losing favorites in this community and had that on my mind.

 

while my link is not relevant to the original question, it may be of interest so I won't delete it.

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Interesting link indeed, didn't know about this "subscribing" thing!
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Hmm, this is odd. When you say channels you have favorited before work, are they in the same Team or a different Team of the channels not working?
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They are in the same team.

I should note that I'm an owner of the team.

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Yeah, i've never seen this before outside of doing a sign out and sign back in, but you said even the web version does it so that probably wont' matter. I think you might have to get this one put in with Microsoft Support and see what happens there.
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Mm, seems to be somethings wrong happening when channel got created or something
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How many channels are you up to in the Team?

In this team, only 3

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Hi guys!

Sorry Adam for not responding sooner. Just got back from Ignite.

What about in the mobile app? I see testing going on in the web and desktop apps but no mobile app? Would be interesting also to see if another user can favourite it. If none of these work then I agree with all it’s looking like a support job.

Best, Chris
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I know you were :) you have to tell us if there was any news not presented at Ignite later!
Agree regarding the answer!