Can't Edit Microsoft PowerPoint within MS Teams

Frequent Contributor

Hi all,

Users are not able to Edit Microsoft Office (powerpoint) in MS Teams and getting the below error message.


Hmm… looks like this file doesn't have a preview we can show you


Many thanks for your help and look forward to your reply.

5 Replies

Does it work with another powerpoint file? Other filetypes? (docx)


/ Adam

I have seen this issue a couple of times and I don't have a clear clue why sometimes it happens and why other times it doesn't

Hi Adam,


Thanks for you reply. No it is not working for any other Powerpoint file

Do you know what is the issue?


For your information, I have tried to create the new PowerPoint using MS Teams in that case I am getting the black screen. Please refer the attachment.


Many thanks for your help.

Some claim this could be a Java issue: Check by going to:

(c:/user/appdata/roaming/microsoft/teams and delete the file settings.json


Make sure you log out / in after..


Otherwise try:

Delete the folder:

C:\Users\USER\AppData\Roaming\Teams or





Cheers / Adam



I have the same problem -- it's really tedious and slows me down a lot! @Badal Ratra