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Can't download files through desktop app.

%3CLINGO-SUB%20id%3D%22lingo-sub-393009%22%20slang%3D%22en-US%22%3ECan't%20download%20files%20through%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-393009%22%20slang%3D%22en-US%22%3E%3CP%3EUsers%20in%20our%20org%20are%20experiencing%20issues%20downloading%20files%20through%20the%20Desktop%20client.%20We%20are%20Mac%20based%20but%20I've%20seen%20the%20issue%20on%20a%20PC%20vm.%20I've%20been%20talking%20to%20Microsoft%20but%20so%20far%20they%20haven't%20really%20come%20up%20which%20much.%20When%20I%20just%20tested%20it%20on%20a%20new%20machine%20that%20hadn't%20run%20Teams%20before%20the%20issue%20wasn't%20occurring.%20So%20I'm%20thinking%20maybe%20it's%20a%20weird%20cache%20file%20thing.%20Microsoft%20gave%20me%20the%20location%20of%20one%20folder%20but%20I'm%20pretty%20sure%20there's%20more%20than%20one%20location.%20Anyone%20else%20having%20this%20issue%20or%20know%20of%20all%20the%20folders%20the%20Mac%20uses%20to%20cache%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-393009%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-711533%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20download%20files%20through%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-711533%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97013%22%20target%3D%22_blank%22%3E%40Nick%20Perfetto%3C%2FA%3E%26nbsp%3Bthis%20issue%20has%20happened%20to%20me%20as%20well%2C%20with%20some%20PDFs.%20I%20have%20also%20noticed%20with%20a%20brand%20new%20machine%20and%20starting%20Teams%2C%20I%20can%20download%20those%20files.%20It%20does%20sound%20like%20a%20caching%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-393052%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20download%20files%20through%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-393052%22%20slang%3D%22en-US%22%3E%3CP%3EThanks.%20That%20seems%20to%20be%20the%20only%20one.%20It%20didn't%20make%20any%20difference%20so%20I%20guess%20that's%20not%20the%20issue.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-393039%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20download%20files%20through%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-393039%22%20slang%3D%22en-US%22%3ELooked%20here%3A%3CBR%20%2F%3E%3CBR%20%2F%3ETeams%20for%20Mac%20stores%20data%20in%20Users%2F%3CUSERNAME%3E%2FLibrary%2FApplication%20Support%2FMicrosoft%2FTeams%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FUSERNAME%3E%3C%2FLINGO-BODY%3E
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Nick Perfetto
Contributor

Users in our org are experiencing issues downloading files through the Desktop client. We are Mac based but I've seen the issue on a PC vm. I've been talking to Microsoft but so far they haven't really come up which much. When I just tested it on a new machine that hadn't run Teams before the issue wasn't occurring. So I'm thinking maybe it's a weird cache file thing. Microsoft gave me the location of one folder but I'm pretty sure there's more than one location. Anyone else having this issue or know of all the folders the Mac uses to cache?

3 Replies
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Looked here:

Teams for Mac stores data in Users/<username>/Library/Application Support/Microsoft/Teams

Adam
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Thanks. That seems to be the only one. It didn't make any difference so I guess that's not the issue.

@adam deltinger 

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@Nick Perfetto this issue has happened to me as well, with some PDFs. I have also noticed with a brand new machine and starting Teams, I can download those files. It does sound like a caching issue. 

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