01-18-2017 04:59 AM
01-18-2017 04:59 AM
We've enabled MS Teams on our 365 business account and have been investigating its suitablility for communications between our teams. One of the features we're most interested in is the live video/audio calling.
When we schedule a meeting in a channel and then attempt to join we're having issues. Essentially, the only way for users to successfully connect is to click the "Join Microsoft Teams Online Meeting" text-based link in the meeting details pain. Clicking the main "Join online" button within this panel launches the meeting, but immediately kicks users out with no error message (just says "leaving" on screen).
Please see the attached screenshot for reference.
We're using the Windows app (32bit and 64bit) on both Windows 10 and Windows 7 machines. The behaviour is consistent across these desktops.
Has anyone experience this issue, and found a fix for this?
01-18-2017 10:05 AM
01-18-2017 11:37 AM
the service fix has been rolled out to all customers and it requires a desktop client update that is being pushed out as well. If the issues persists after ~ 15 minutes please let us know on this thread. thanks again for your patience!!
01-19-2017 08:01 AM
It's fixed! I'm very impressed with the speed with which you addressed this. Thanks so much.
01-19-2017 01:50 PM
Is there a new build number to confirm? When I click "About" in Teams this is what I see below. Also when I check for updates it says this is the latest.
You have Microsoft Teams Version 0.7.00.403 (64-bit). It was last updated on 1/13/17.
01-19-2017 02:03 PM
That is the version I have. You have Microsoft Teams Version 0.7.00.403 (64-bit)
01-20-2017 07:55 AM
02-27-2017 10:04 AM
I can't connect to an ongoing meeting and I have already done everything you said.
Issue: Not be able to join to an ongoing meeting,
Description: I click on Join, Its say connecting and after a few seconds says Leaving
OS: Windows 10 Enterprise
Teams Version 0.7.00.5203 (64-bit)
Any idea how to fix this issue?
02-27-2017 10:08 AM
I'm still having this same issue also. We are consistently unable to use Meetings. Strangely it does work inside the "Chat" pane with 1:1 meetings. For reference I'm using build 0.7.00.5203 (64-bit) on Windows 7.
02-28-2017 03:11 AM
Meeting chats are different than 1:1 chat. In a 1:1 chat, media will flow dirrectly between clients as long as a firewall isn't blocking that trafffic. For meetings, all media flows through online infrastructure. If media flow cannot be established for meetings, this is due to network proxies and or firewalls blocking the traffic. Please see here for listing of FQDN's and IP's that must be accessible from network to connect to all Microsoft Teams services: https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-ab....
Note that all IP's must be accessible in addition to required FQDN's.
02-28-2017 06:05 AM
Thanks Carolyn! Just to clarify - I'm talking about VOIP calls in Teams where we see them consistently failing using the "meet now" or "scheduled" features but work fine when initiated from the "Chat" pane. Note we also use Skype for Business in our organization and those meetings (whether scheduled or ad-hoc) work flawlessly.
Having said that would you still suspect the issue is on our firewall side? We would have expected that if SFB scheduled meetings work then so should Teams and have assumed it is an issue with the beta nature of the product.
Lastly are there any tools/utilities specifically for Teams that can scan and confirm the connectivity is correct?
03-04-2017 08:55 AM
You're welcome Ryan. Yes I understood you meant VOIP calls. When calling from Chat pane, that is typically a 1:1, or Peer to Peer call. When using Meet Now or a Scheduled meeting, you are connectin to the online Meeting Processors for the call. This is most definitely a firewall issue. Please take a look here https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-ab... for Teams specific FQDN and IP addresses that must be accessible.
Teams and Skype for Business have differences in how/where meetings are setup.
No there is no Teams specific tools and utilties available at this time.
10-18-2017 09:00 AM
I have one of the employees that I am working with who is receiving the same message when he is using the desktop based version. We have him using 1.0.00.28451 x64 and on our company VPN. In the meantime I'm also asking him to attempt to join his group/team meeting through teams.microsoft.com while we wait. Let me know if there is anymore information that you would like me to get for your to properly investigate.
WGU IT Service Desk
10-03-2018 05:20 PM
I had this issue only last night. While all other aspects of the desktop app are working, I couldn't join a meeting. No other participants experienced problems. I'm on an MS Surface Pro using Windows 10. I see that an update fix was posted last year but I'm guessing I'm running a current version or near to it.
07-23-2020 06:56 PM
09-03-2020 01:30 PM
10-28-2020 07:04 AM
@Adam Read I am trying to join a MS teams through Join online buttom at my outlook calendar and it is not working.