Nov 25 2019 12:23 PM
Nov 29 2019 07:04 AM
I have the same issue here. I was able to add our regular Office 365 users, but not guests. The guests were added before to the team. At least one of the guests already had access to the team itself and could browse the "General" channel but I cannot assign him to a private channel inside of the team. The name cannot be found in the add member dialog.
Both tested under the desktop app and the web app.
Nov 29 2019 07:41 AM
@Christopher Hoard I too am unable to add anyone whatsoever in Microsoft Teams. I can add people with the free version but in the regular version when I go to a channel or team, the option to "add" is shaded out. I've included an attachment.
I have tried on the app in Win 10, my ipad and iphone and on the web. It's not working for me at all.
Nov 29 2019 07:45 AM
@Christopher Hoard also, I've tried to add several people and no matter what email address I use the "add" option stays shaded and their email address is never verified. In the free version, I don't have this problem. I can add anyone with their email.
Nov 29 2019 07:46 AM
Nov 29 2019 07:49 AM
Nov 29 2019 08:03 AM
Dec 02 2019 05:03 AM
sorry for the delay. Regarding your questions:
- I am the owner of the team
- It is working in the mobile app!
- All switches are on.
- As I tried this feature with a completely new team and channel on last Friday I think, this question is answered.
Dec 15 2019 03:38 PM
Jan 04 2020 04:37 AM
I am experiencing this same issue.
Both desktop and web versions fail to add a guest to a private channel.
Yet, the mobile version (at least on Android) can see and add the guest to the private channel.
Seems to me that this is a bug.
Jan 13 2020 02:46 AMSolution
Jan 22 2020 05:57 PM
Just a heads up that I came across this conversation because I had the same problems. I added two new guests to a Team - successfully, but when I tried to add these guests to a private Channel, it would not let me (when I typed the name, it would say (UNDEFINED) underneath their names).
I could not do this on the desktop, nor on the web app... but I was able to do it with no problem at all on the mobile app.
Hopefully this info helps troubleshoot the bug.
Feb 02 2020 04:34 PM
@Christopher Hoard -I've had the same issue since December and I just found this post. I've also up voted your UserVoice bug listing.
Interesting addition from my experience also, if you wait between 24-36 hours from initially adding the Guest user to the team, then you are able to eventually add them into the Channel. Before that time period (using the desktop client) the newly added Guest name simply isn't resolvable from the list when typing their name. Although as the inconsistency suggests, some users can be added immediately.
I did follow your workaround today for a new user we were having issues with and the Mobile app was able to complete the action as you suggested.
Feb 21 2020 01:51 AM
Mar 04 2020 05:40 AM - edited Mar 04 2020 05:43 AM
I experienced this as well.
I used the following work-around:
In the desktop app, I removed the (guest) members - added them back - then I was able to add them to the private channel.
Hopefully this gets corrected so it works the first time!!
@Christopher Hoard - I voted on your user voice post as well.