SOLVED

Can't add members to private channels

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Occasional Visitor

After creating a team and adding private channels, I can't add members to private channels consistently. Sometimes I can; sometimes I can't. Also having issues adding guests to teams.

42 Replies
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Hi @Cathy_McK

Thanks for raising this issue. A few questions

- Is this consistent across users?
- Is this issue occurring in the web app (teams.microsoft.com) as well as the desktop app

Look forward to hearing from you

Best, Chris
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Hi @Christopher Hoard 

 

I have the same issue here. I was able to add our regular Office 365 users, but not guests. The guests were added before to the team. At least one of the guests already had access to the team itself and could browse the "General" channel but I cannot assign him to a private channel inside of the team. The name cannot be found in the add member dialog.

 

Both tested under the desktop app and the web app.

 

Best regards,

Uwe Mayer

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@Christopher Hoard I too am unable to add anyone whatsoever in Microsoft Teams. I can add people with the free version but in the regular version when I go to a channel or team, the option to "add" is shaded out. I've included an attachment. 

 

I have tried on the app in Win 10, my ipad and iphone and on the web. It's not working for me at all.

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@Christopher Hoard also, I've tried to add several people and no matter what email address I use the "add" option stays shaded and their email address is never verified. In the free version, I don't have this problem. I can add anyone with their email.

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Hi @Uwe_Mayer

A few more questions -

- Are you the owner of the team? Or simply a member of the team?
- Can you do it in the mobile app?
- Can you check the Office 365 associated with the group and ensure that the Let Group Owners add people switch is still on (https://docs.microsoft.com/en-us/microsoftteams/teams-dependencies)
- Can you create a completely new team and new private channel and add a guest to the team and then the channel or does the same occur

Let me know

Best, Chris
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@msarroz

Have you turned on Guest access in the Teams Admin Centre?

https://docs.microsoft.com/en-us/MicrosoftTeams/guest-access-checklist

Best, Chris
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@Christopher Hoard where is the admin center?

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Login as the admin to https://login.microsoftonline.com > admin > access the Teams Admin Centre on the left nav > In the Teams Admin Centre Org Wide Settings > Guest Access. If that is off turn it on. Note this can take 24 hours to update.

Best, Chris
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Hi @Christopher Hoard,

 

sorry for the delay. Regarding your questions:

- I am the owner of the team

- It is working in the mobile app!

- All switches are on.

- As I tried this feature with a completely new team and channel on last Friday I think, this question is answered.

 

Best regards,

Uwe

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Thanks for confirming @Uwe_Mayer

@Cathy_McK can you confirmed the actions above resolved it?

Best, Chris
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Hi,

We are also experiencing this.

Trying to add a guest to a private channel and their name is not appearing when trying to add them.

Removed the user from the whole team and re-added them and it worked.

It seems to be an issue, possibly because the user was added before the private channel was created?
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@Andrew Silcock 

 

I am experiencing this same issue.

Both desktop and web versions fail to add a guest to a private channel.

Yet, the mobile version (at least on Android) can see and add the guest to the private channel.

Seems to me that this is a bug.

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Hi @Andrew Silcock

Whilst the workarounds for this issue are

1.) To add via the mobile app (IoS/Android)
2.) Completely remove and re-add user to the team

It does look like a bug. I have raised it here

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/39418315-bug-inconsistenc...

I have also raised it internally with the Microsoft engineering team. Hopefully they will verify and fix soon

Hope that answers your question

Best, Chris
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@Christopher Hoard 

 

Just a heads up that I came across this conversation because I had the same problems.  I added two new guests to a Team - successfully, but when I tried to add these guests to a private Channel, it would not let me (when I typed the name, it would say (UNDEFINED) underneath their names).  

 

I could not do this on the desktop, nor on the web app... but I was able to do it with no problem at all on the mobile app.

 

Hopefully this info helps troubleshoot the bug.

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Solution
Thanks @DaniJo75 - the Teams team are aware of the bug and it has been logged. Hopefully we should see the solution soon, and in the meantime we can use the mobile workaround

Best, Chris
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@Christopher Hoard -I've had the same issue since December and I just found this post. I've also up voted your UserVoice bug listing. 

Interesting addition from my experience also, if you wait between 24-36 hours from initially adding the Guest user to the team, then you are able to eventually add them into the Channel. Before that time period (using the desktop client) the newly added Guest name simply isn't resolvable from the list when typing their name. Although as the inconsistency suggests, some users can be added immediately. 

 

I did follow your workaround today for a new user we were having issues with and the Mobile app was able to complete the action as you suggested. 

 

regards, Courtenay.

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@Christopher Hoard  can you please provide an update on the bug fix. This is affecting our company and need to find a solution.

 

Thanks, 
Matt

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Hi @mattpickard

Microsoft are still working on it - I can confirm they have picked it up.

In the meantime vote on the uservoice above and use the Mobile App workaround to do this. This has been confirmed by all I know to resolve it, whilst Microsoft continues to work on the fix. No timeframe given

Best, Chris
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I experienced this as well.
I used the following  work-around:
In the desktop app, I removed the (guest) members - added them back - then I was able to add them to the private channel. 

Hopefully this gets corrected so it works the first time!! 
@Christopher Hoard - I voted on your user voice post as well.

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@Christopher Hoard 

 

as of today this is still an issue. I cannot add members to private channels via the web or Desktop app, but it worked on my iPhone via the iOS app.

 

Best

 

Riccardo

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That worked for me. thanks!
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@CJSnell While I did not wait 36 hours, I did wait for changes to propagate.  They do take a long time (at least at the moment, while COVID-19 precautions are increasing usage).  In any event, it did not help: out-of-domain guests show as added to the General channel and the team, but still do not resolve for addition to private channels.  They do resolve on iOS mobile client and I am able to add them to private channels there.

 

At the moment, the same guest users also cannot access the team.  The invitation link in email does not work - users report a 404 error (not a pretty one, either - looks like an unconfigured IIS).

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Apparently this bug is still occurring as it just happened to me today (3/20/20). Thanks for posting. Hopefully a simple wait of time will provide ability to add today's new members to the private channel. @Cathy_McK 

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Help. I can’t add members to any team. But my contacts are all there.
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Had the same issue and this worked for me as well. Thank you!
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@Cathy_McK we have the same issue (three guests in a team, created a private channel, included two of the guests into the private channel, but we cannot include the last guest into that same private channel).

Resolved using the mobile app (there, the last guest was visible in the private channel list of team's member we can add, and I included them into the private channel!).

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@Christopher Hoard 

 

Do you know if I add individual guests to different private channels within a team, are the guests able to see ALL members of the Team or are they only able to see members in their private channel?

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Hi @d_rapp4

1.) You can add individual guests to different private channels
2.) Inside the private channel, they will see only the members of the private channel. They will see only the private channels they are part of
3.) They can, however still see all members of the Team if they click on the (...) next to the Team name and select manage team - this gives the whole roster of guests and users who have access to the team

Hope that helps

Best, Chris
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Hi @Christopher Hoard,

I have the same issue. I can't add a Team member to any private channel. It works well with any other Team member. Worked sometimes from my cellphone, but not always.

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I'm having the same issue. Can't add people to channels even though they are part of a team.
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I've been having the same problem. Quickest fix for me was to use my mobile Teams app (Android) to add people. The nice thing about the mobile app is it shows a list of people you can add from the team, unlike the desktop app which has no list (for me anyway).
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Same here, I can't add users to the private channel, even if they are in our Azure AD or O365, internal or external guest users. Also it doesn't matter which way I access Teams desktop app, mobile app or online.
lookup field displayes message "we couldn't find any matches" I even tried to add members from the admin pannel, same result.

 

 

 

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@Przemyslaw Lis 

 

That sounds like they are not members of the Team, Private Channel members can only be selected from the members of the parent team.

 

Most of the rest of this thread relates to delays that can occur between a guest being invited and then arriving back in Teams. It's not ideal but can take several days.

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@Steven Collier 

 

Thank you for your reply, looks like that's the case. I added few members to my test Team and after a while I was able to add them to the Private Channel. However from our point of view that makes no sense at all. We were hoping to be able to add members, internal and external without giving them access to the whole Team and it's resources.

The very idea of the private channel is to provide confidentiality for sensitive content/conversations etc. but that should work both ways

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This fixed it for me. I didn't have the members in the Parent Team.
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@Christopher Hoard It still hasn't been fixed. We try to add team members to a private channel and some users don't show up in the list. We need this taken care of ASAP.

Thank you

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I cann't add guest member@Christopher Hoard 

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Is the user a guest of the team where the private channel exists?
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@sanjib-kr-kalita_959 

I spent almost 4 days to add member to team. now i have decided to use ZOOM.

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Hi, @Christopher Hoard, has the Teams team, be able to create a solution to this bug.  We are evaluating making a move from Slack to Teams.   The initial test went well, however, when we rolled out Teams to a larger group, things did not work well at all.

1. We can't add member to private channels

2. 60% of users had a very difficult time joining the Team software.

3. One people were in, it was nearly impossible to add new members to the Private Teams channels.

4. There are only two Roles.  Owner and Member.  There should be an admin role or a way to control more nuanced and granular permissions.

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Personally, I haven't had any issues adding people to private channels after adding them to the Team the last week - however there hasn't been confirmation that this has been explicitly fixed.

1.) Use the mobile client as specified many times in this string, as a workaround
2.) Sorry to hear that, I would raise this in a different thread so we can try to help
3.) Again, use the mobile client as a workaround in the given situation
4.) More granular Teams roles are currently under review

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18606916-custom-team-member-ro...

Best, Chris
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@Przemyslaw Lis  agree - is there a way to add them to main group but not allow them to access content in main channel only the private channel?